Customer Service Data Entry

AMANDA KALINOWSKI

**D Hamilton Court Stamford, CT 06902 ******.*.**********@*****.*** 203-***-****

Summary

Passionate Account Manager/Customer Service Representative that partners with and ensures long-term success of my customers. Built long-term relationships with my portfolio of assigned customers and connected with key business executives and stakeholders. A liaison between customers and cross-functional internal teams to ensure the timely and successful delivery of solutions while working within the customer’s needs.

Skills: Microsoft Office – (Word, Excel, Outlook, PowerPoint) Salesforce, Data Entry (alpha numeric/numeric) and Data archiving.

Professional Experience

White Birch Paper March 2016-July 2016

Customer Service Representative

Managed 40 domestic accounts tracking sales, placing orders, & ensuring the product is created and delivered in a timely manner

Worked hand in hand with paper mills within and out of the United States

Updated and added monthly pricing changes on our master spreadsheet on a weekly basis

Provided paper samples to new and existing customers when requested

Attended to heavy email, phone and data entry

FocusVision December 2015- February 2016

Temporary Sales Assistant

Provide general clerical/administrative support to sales team

Heavy data entry

Review and update information for various accounts when required

Working within Salesforce daily

IDOC June 2014-November 2015

Member Services Representative/Client Management Representative

On a daily basis interacted with 2,000 plus optometrists via phone and email to assist them with growing their practice by providing practice management strategies to help them grow their respective practices.

Utilized a variety of analytical techniques to troubleshoot and solve various membership issues and concerns

Educated and advised members on IDOC programs that included over 60 plus discount programs with contact lens, frame, lab and other various optometric vendors.

Maintained the sales database to track all activity (Salesforce)

Managed quarterly membership meetings and coordinates vendor sponsorships

Performed Account Management

Planned local study groups and organized the event

The McIntyre Group- Norwalk, CT October 2013 – June 2014

(Contract Assignments)

Norwalk Eye Care

Answered phone calls and directing them accordingly

Greeted customer and clients and making them comfortable upon arrival

Coordinated meetings and appointments

Filed and processed orders

Created Excel spreadsheets

Provided office support to all office employees as needed

Cousins Concert Attire

Working with clients on a daily basis to ensure product and inventory was to their standards

Monitored sales activities to ensure that customers receive satisfactory service and quality goods

Processing and documenting payment information

Inventory stock and reordered when inventory drops to a specified level

Coordinated meetings with potential buyers

Assisted in the production of seasonal catalogue look books

Non-Related Experience

PRIVATE TUTOR- Stamford, CT September 2005– September 2013

Extra educational support for K-8th children after school hours

Assisted in the completion of homework

Provided study tools best fit for each individual child

Created assignments to complete prior to each tutoring session

Established goals to be met within a certain time span

GREENWICH SCHOOL SYSTEM- Greenwich, CT

Para Educator

Administered extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities

Tutored children individually or in small group settings to help them master assignments and to reinforce learning concepts presented by teachers

Oversaw students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips

Enforced administration policies and rules governing students

ROXBURY ELEMENTARY SCHOOL- Stamford, CT

Para Educator

Presented extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities

Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips

Enforced administration policies and rules governing students

Tutored and assisted children in an individual setting or in small groups to help them master assignment to reinforce learning concepts presented by teachers

Education

NORWALK COMMUNITY COLLEGE- Norwalk, CT

Associates: Early Childhood Education Candidate

2004-2006

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