Shaunda Page

**** ********* ***

New Albany, Ohio 43054

614-***-****

Summary of Qualifications

Highly skilled management professional with more than 15 years in Accounts Receivables and Collections, relationship management, project management and budget stewardship. Strong leadership skills; able to prioritize, delegate tasks, and make sound decisions quickly while maintaining a focus on the bottom line. Proven record of innovative and effective staff development. Exemplary problem-solving skills; able to identify problems and implement corrective processes. Reputation for excellence and high quality service. Risk Management Problem Solving Creative Thinking

Results Oriented Leadership Empowering Others

Professional Experience

Stanley Black and Decker / Mac Tools August 2001 – May 2016 Westerville, OH 43082 Accounts Receivable Manager February 2015 – May 2016

Exceeded company’s Q1 goal of 4%

Managing a $30M Trade Portfolio consisting of 10 Regions and 4 Credit Analysts to reduce percentage of 1,115 Franchisee/Distributors ensuring company goals were met while providing exceptional collection efforts

Produced and maintained record low delinquency percentage all quarters in 2015; Q1 met 4%, Q2 met 5%, Q3 met 6% and Q4 met 5%

All related performance details listed below with additional responsibilities related to the following:

o Monthly general ledger reconciliation valued at $15M in account activities o International trade account management (UK & Japan) o Manage company program that generated $30M in revenue Collections / Credit Analyst Supervisor August 2008 – February 2015

Effectively met and/or exceeded the company’s delinquency goals each quarter for 2014

Continuously worked with other supervisors and department managers to streamline processes to improve efficiencies and level of service to the associates and our distributors

Interacted with Regional Managers and Business Develop Managers in order to identify an action plan to assist with the business health of the distributors on hold and provide weekly coaching calls that resulted in growth

Assisted as resource for team members to answer questions and assist with escalated calls

Coaching, mentoring, educating, new and senior associates

Maintain the employee records for performance reviews, attendance and recognition

Ensured the completion of quarterly & annual reviews for all direct reports, provided performance feedback and work with associates to establish new annual goals that would be in line with our annual company goals

Continuously monitored the call queue for quality control, generated statistic reports, ran log in log out reports nightly to ensure adherence to breaks and lunches Stanley Black and Decker / Mac Tools

Special Market Supervisor March 2006 – August 2008

Responsible for managing, researching and resolving past due accounts over 3 years old with under a 10% write off

Significantly improved department’s performance by increasing collection efforts to result in recoveries of 35%

Successfully worked on Special Market accounts that made the portfolio manageable and reduced the delinquency rate to 25%

Obtained maximum efficiency by researching, collecting and compiling all required data.

Assisted with the stream line process for the terminated distributors to identify accounts to be written off, sent to the collection agencies, or to be worked in house

Prepare all documents on accounts that need to be sent to the collection agencies in order to recover any outstanding balances

Trade Supervisor July2003 –March 2006 Columbus, OH 43209 Credit Analyst August 2001 –July 2003 Columbus, OH 43209 Nations Rent Columbus, OH 43201

Collector October 2000 – August 2001

Education

Stanley University Courses 2007 – April 2016 Westerville, OH 43802 Stanley University DSO Lean Event 2007 Westerville, OH 43082 Stanley University AR Process Lean Event 2007 Westerville, OH 43082 Columbus State Community College 1997 – 1998 Columbus, OH 43215 Systems

Microsoft Excel, Microsoft Word, Microsoft Outlook, AS400, CMS AVAYA, Sales Force, MBA, familiar with Access Database and Five9 References Furnished Upon Request

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