Customer Service Management

Satabdi Nath

Looking for new opportunity

*******.******@*****.***

Summary

• Certified Red Hat Linux Administrator with a strong performance background supporting enterprises including Google.

• Over 5 years’ experience supporting IT services such as administration, monitoring, configuration, troubleshooting and maintenance.

• Continuous learning development including dual degrees in Computer Science (MSc.) and Finance (MBA).

• Passionate leader, innovator and collaborator delivering solutions to meet enterprise and client needs.

• Strong verbal and written communication skills in English, Hindi and Bengali. Technical Skills

Operating Systems: Red Hat Enterprise/CentOS, UNIX, Linux, Microsoft Windows Database Management Systems: MySQL, MariaDB, Microsoft SQL, Microsoft Access Programming Languages: C/C++, BASH Scripting, HTML/CSS, PHP, Java (Basic) Linux Specializations: Access Control Lists, User Management, Logical Volume Management, Networking, Secure-FTP, Web/SSL, File Sharing, Mail (Postfix/Sendmail), SELinux

Other Technologies: Chef, Puppet, Nagios, Microsoft Office Suite Google Products/Tools: Re-marketing, Adx, LPQ, Re marketing on Adx, AB2.0, Wunderbin and Oscar

Experience

Coordinator, Trainer and Technical Administrator at Canadian Career College of Innovative Technology and Management (CCCITM)

July 2015 - Present (1 year 2 months)

• Proving excellent customer service and orientation face-to-face and over telephone Page2

• Successfully accomplished new program approval submission and existing program transfer (to various campuses) with Service Ontario on RICC, Processing enrollment for students including documentation.

• Maintaining the admission and academic information in system along with attendance.

• Successfully handling the responsibility of maintaining student's data in the CRM system, collecting student fees and issue receipts and follow up with outstanding payment

• Maintaining course ware inventory and was responsible for printing Diplomas, Certificates & Transcripts.

• Providing Assistance in annual audits, helping in entering KPI data as per MTCU requirements.

• Responsible for timely preparing and uploading students' transcript on data witness, preparing staff schedules, class management, and coordination with the instructors.

• Reviewing & analyzing International students’ applications and issuing letter of acceptance to qualified students and assisting them throughout the admission process

• Performing general office duties such as document processing, filing, faxing, photocopying, answering phone calls, Calendar management, Email coordination, responding e-mails, data entry, maintaining office supplies inventory, etc.

• Handling and troubleshooting network lab & OS related problems in office.

• Training in Red Hat Linux, MYSQL, SQL, MS Project, Server administration and C Programming and preparing training materials.

System Analyst at GlobalLogic

June 2014 - May 2015 (1 year)

Client: Google, Project: Re-marketing, Ad Exchange.

• Installed and configured new servers in Linux environment including package management using Yum

(Yellow dog Updater Modified) and RPM (Red Hat Package Management) utilities.

• Configured FTP server to maintain the shared folders in the Organization.

• Configured and implemented Bind 9, Web servers (APACHE) and virtual hosting.

• Monitoring CPU usage, Memory Consumption and Disk space utilities.

• Cron schedules and job monitoring.

• Linux Command line management, and automate through shell script.

• Managed User access security, User processes and User permissions.

• Documented all calls and processes including problem resolutions and Kept detailed records of resolving procedures. Create end user documentation (installation guides, network diagrams etc.)

• Timely deliver different project's data at the highest possible quality standard.

• Optimize existing processes, and provide ongoing feedback on tools and processes.

• Interpret customer feedback, monitor satisfaction and help drive programs to improve numbers. Technical Support Associate at Advent education Private Limited June 2011 - May 2014 (3 years)

• Experienced in installation, configuration, administration, troubleshooting, tuning, security, backup and recovery and upgrades of Red Hat Linux. Page3

• Excellent knowledge in components, troubleshooting and maintenance.

• Maintaining the user management, OS Users and group Administration, User/Group quota, Permission Setting- Basic and Adv. (sgid, sticky bit), ACL

• Output redirection, CRON jobs scheduling.

• Disable unused and insecure services (as resulted from audit).

• Knowledge on ITIL processes: Incident Management, Problem Management, and Change Management.

• Incident Handling using Peregrine as the ticketing tool.

• Maintaining Domains in Fasthost, maintaining web pages using DotnetNuke, Formstack etc.

• Basic knowledge of SQL, SQL*plus and PL/SQL( creating new tables, updating, Inserting, creating view etc).

• Active co-ordination with onshore team towards problem resolution and implementation of Production changes.

System Administrator and Data Controller at Guerillascope January 2010 - May 2011 (1 year 5 months)

- Installation, configuration, administration, troubleshooting Red Hat Linux.

- Involve Extraction, manipulation preparation of data by creating views using SQL, Developing store procedure for different applications according to the requirement, Designing and developing regular MI reports to all senior executives.

- Maintaining job schedules, job tracking and escalations. Creating and maintaining complete documentation for the live production SQL server environment( SQL server 2005 and 2008)

- Support in development and project work as a team member. Junior Financial Analyst at Bright Traders

January 2006 - April 2008 (2 years 4 months)

• Assisting Managers in analyzing and maintaining the financial system and controls including the evaluation of accurate fixed assets records.

• Preparing Spreadsheets, graphs, charts and presentations to illustrate the financial overview of Monthly, Quarterly, and Year End accountability, closing activities, financial statements, and historical data to assist in decision making of the financial department.

• Financial diagnosis, monitoring adherence to standards and actively checking for accuracy of data received or generated before passing it to the top management.

• Evaluating the historical records with the current market trend and the proposed budgetary forecasting on business cases and control spending on large capital projects.

• Understanding and Investigating the actual results and key process indicators to prepare a new record for future financial planning to assist in the development and coordination of budget, forecasts, standards etc.

• Participate as a financial team member in planning for costing, revenue forecasting, administration and risk management for launching of new products of the organization. Page4

• Assisting with the accounting department in preparing the daily financial entries, monthly bill-abilities, report generation, consolidate income statement and Balance Sheet for record maintenance along with performing the finance team in ad-hoc requests

Languages

English (Full professional proficiency)

Hindi (Professional working proficiency)

Bengali (Native or bilingual proficiency)

Skills & Expertise

Red Hat Linux

Linux System Administration

SQL

Project Management

Microsoft Office

PowerPoint

Microsoft Excel

Google Analytics

ADX

Adsense

Remarketing

Google Webmaster Tools

Management

Customer Service

Research

Social Networking

Marketing Strategy

Marketing

New Business Development

Digital Photography

Team Management

Networking

Linux

Social Media

Business Development

Education

University of Wales, Cardiff

MBA, Finance, 2008 - 2010

Sikkim Manipal University of Health, Medical and Technological Sciences Master of Science (M.Sc.), Computer and Information Sciences and Support Services, 2006 - 2008 Grade: A+

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University of Calcutta

Bachelor of Commerce (B.Com.), Accounting and Finance, 2002 - 2005 Interests

Digital Photography, International travel, Cooking and also Reading Novels. Certifications

Red Hat Certified System Engineer

Red Hat License 120-198-866 January 2013

Red Hat certified System Administrator

Red Hat License 120-198-866 November 2012

Courses

System Administrator and Data Controller

Guerillascope

Red Hat Linux 4.0 RHEL4

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Satabdi Nath

Looking for new opportunity

*******.******@*****.***

6 people have recommended Satabdi

"Satabdi is very committed and dedicated to work. She is a quick learner. She can be relied upon to contribute to task success in rapidly unfolding unforeseen situations."

Ravindra Singh -MBA, PMP, PRINCE2, CSQA, Faculty Member, HiTech Institute / CCCITM, managed Satabdi indirectly at Canadian Career College of Innovative Technology and Management (CCCITM)

"Satabdi is not only an innovative and precise professional but also an inspiring person. Satabdi is smart and detail oriented employee. Multi-skilled perfectionist. Is able to work in a fast-paced environment."

Chanikya Dekonda, Analyst,Content Engineering, Global Logic Technologies Ltd, worked directly with Satabdi at GlobalLogic

"Satabdi is a proactive and tireless contributor who would make a great addition to any team. She impressed all of us by her hardwork and dedication, and she even initiated a training refresher sessions about the process for the organization. Throughout the employment, Satabdi completed her tasks on time and always exceeded expectations. I would highly recommend her for position, as she naturally rises to the occasion when presented with something she is passionate about."

Mohammed Alamdar Hussain, Ad Quality Analyst, Google (Global Logic Technologies), managed Satabdi at GlobalLogic

"I have worked with Satabdi very closely as a colleague for a couple years. It was really appreciating and enjoy working with her in different roles. She was an excellent analyst who pays attention to detail, an efficient troubleshooter with an extensive knowledge of the system. When referring to operational work, a highly responsible and promising solution analyst, an organizer and a cooperative team-player. She is extremely good at recognizing process optimization opportunities and seeing things in the long-term perspective. Satabdi never hesitates to share her expertise and her profound product / process knowledge with the global team and she is always open to communication which is very important when working in global company included with the stakeholders across the globe."

Pallabi Chatterjee, Senior Engineer in DFP (Google) Ad Operation, HCL Technologies, worked with Satabdi at Advent education Private Limited

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"Satabdi is very dedicated and enthusiastic person she is full of energy and timely complete her project I wish her all the best for her future career "

Abhishake De Sarkar, Managing Director, Advent Education Private Limited, managed Satabdi at Advent education Private Limited

"In the years I have known Satabdi Nath she has strong analytical and communication skills which are further enhanced by her solid technical background and her enthusiasm for learning. She is very good in planning, team management, content management and documentation. I have been impressed with her dedication to any endeavor she has been involved with. She is a woman of great integrity, professional, friendly, honest and hard working too. She is extremely dedicated to her family and work and knows how to balance it. I highly recommend her and feel that she could be a key addition to any organization."

Brijesh Balan, studied with Satabdi at University of Wales, Cardiff Contact Satabdi on LinkedIn

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