Customer Service, Business analysis, sales

NAVEEN BHARGAV N

***, ****** ***, *********, *****-76013 408-***-**** **************@*****.***

Education

MASTERS DEGREE- INDUSTRIAL/ENGINEERING MANAGEMENT GPA 3.33 2015-2017 UNIVERSITY OF TEXAS, ARLINGTON

BACHELORS DEGREE- ELECTRICAL AND ELECTRONICS ENGINEERING 2009-2013 MSRIT

Experience

NETWORK CONSULTANT ACCENTURE SEPT 2014 - AUG 2015

Worked in Data Repair Center- Network Troubleshooting.

Fixed DS0 and DS1 circuits by conducting stress test, ping test, all ones etc.

Obtained certificate of merit for being the topper in training form Verizon officials.

Achieved the target of solving highest number of circuit issues in the first five months of production.

Conducted training for new joiners in the team.

BUSINESS ANALYST COGNIZANT TECHNOLOGY SOLUTIONS SEPT 2013 – AUG 2014

Served as a consultant for Cognizant’s IP’s for customer in Quality Engineering & Assurance practice.

Responsible for creating product collateral’s like white paper, brochure, catalog, presentations for automation tools.

Worked out marketing strategy and business plans for products in automation and performance testing space.

Contributed deeply in product evangelization campaigns across geographies within Cognizant.

Won first place in a software testing project during training.

Completed Cognizant certification for Software Testing (Manual Testing).

Experience in regression testing, system integration testing, functional testing and unit testing.

Experience in test case creation, defect tracking, developing test plans, test scenarios, test cases, test data and test scripts for different types of testing activities.

SKILLS

Programming - C, HTML, SQL

MS Access, MS Excel, MS PowerPoint, MS Word, MS Visio, QTP, Load Runner, Quicken, Microsoft Project.

Tools - SAP BI/BW

Project Management, Customer Service.

Academic Projects

1.FINANCIAL ANALYSIS – VERIZON V/S AT&T

Analyzed whether an equity or a debt investment should be made in Verizon (VZ) using accounting rules. Identified company’s closest competitors for bench-marking.

- Analyzed 5 years’ worth of financial statements like Income statements and Balance Sheet to analyses time trends.

- Demonstrated our knowledge of common ratios like Return on Asset, Asset turnover, Return on Equity, Debt to asset ratio, Account receivable turnover, Liquidity ratios, Solvency Ratios, etc. and used it to support our argument.

2.MARKET RESEARCH FOR MAMA MOORE’S KETTLE CORN COMPANY

Taking in-depth interviews of consumers and also using laddering technique to do qualitative research.

• Conducting research on emerging trends, markets and identifying insights and opportunities.

• Using conjoint analysis technique and marketing principles for market research to determine how people value different attributes like feature, benefits that make up an individual product.

• Conducted quantitative research gathering feedback data from survey in order to extrapolate all the findings and drill down into the data to see how different groups have responded.

• Demonstrating product strategies, road-maps based on market research, competitive landscape and customer feedback. Also developing recommendations for future product enhancements

3.LIFE PLANNING ANALYSIS

Conducted life planning analysis using Quicken Software. Included all possible scenarios such as increase/decrease in inflation rate, change in ROI, investment failures, life expectancy etc. I was given the opportunity to present it in my class for its robustness.

4.PRODUCT MANAGEMENT (Ekster Wallets)

• Determining whether or not to launch the product. Also determining the segment that Ekster should target with its wallet and the needs of different market segments.

• Used Bass model for analyzing industry performance metrics like market analysis, market sizing, market share and also used regression for forecasting.

• Identifying attributes and levels for a possible conjoint design for the product concept.

• Collecting data from 4 potential consumers and determining attribute importance and best product to design.

• Suggesting a well-organized way to conduct simulated test marketing for the same which is providing detailed procedure of steps, expected outlook.

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