Customer Service Data Entry

TIAJUANA JACKSON

*** *. **** ****** #********* IL, 60653

773-***-**** ~ *****************@*****.***

OBJECTIVE

Having the willingness to learn and grow personally and professionally, I am looking for a position in a company that needs and values quality customer service and system maintenance.

EDUCATION

NCP (Networking Career Program) Computer System Institute, Chicago IL 2014-2015

•CompTIA A+ (Pending)

•MCSA (Pending)

Bachelor Degree - Computer Network Management, Westwood College, Chicago, IL 2007-2010

•Manage the deployment and integration of network and e-business solutions

•Test and evaluate hardware/software to determine efficiency, reliability, and compatibility with existing systems

•Use computers and computer systems (including hardware and software) to program, write software, set up functions, enter data or process information

•Provide guidance and expert advice to management or groups on technical, systems or process-related topics

Call Center Representative, IRC Chicago, IL 2016-open

Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

Maintains call center database by entering information.

Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking

Application Helpdesk, Smart Technology Services Inc. 2015-2015

• Appropriate use of available tools (remote takeover, knowledge base, ticketing tool, communication tools)

• Diagnose troubleshoot & resolve technical issues

Create/Modify/Delete user accounts

• Log all service desk contacts within the incident management tool

• Document all troubleshooting steps and resolution activities within the incident management tool

• Assign non-resolved incidents or service requests to the appropriate support team

• Proper assignment of tickets (ticket coding and ‘assign to’ groups)

• Ticket Follow-Up: Daily monitoring and action of individual queues

Laboratory Animal Caretaker, BRL University of Illinois 2012-2015

•Perform Basic, entry level duties in the care of lab animals, in the maintenance of the sanitation and equipment of the facility and in providing assistance to investigators or clinicians

Environmental Service Technician, Children's Memorial Hospital, Chicago, IL 2007 - 2010

•Responsible for sanitizing patient rooms, baths, laboratories, offices, halls and other areas

•Demonstrated the ability to work in a fast pace environment and showed work ethics

•Communicated effectively with a wide variety of people

Room Attendant, Hyatt Regency McCormick Place, Chicago, IL 2001 - 2007

•Maintained 16 rooms and executive suites daily

•Prepared sample rooms for sales meetings

•Communicated with approximately 25 or more customers a day

Refrence : Mary Grzesik / 630-***-****/ *********@***.***

Leslie Newman/ 773-***-**** / **********@***.***

Debera Drapper 773-***-****/ 312-***-****

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