Customer Service Project

Tejasvi Patel

<<<Address>>

*** ***** **** ******,*****,TX 75691

Mobile: 707-***-**** Email: **************@*****.***

CAREER SUMMARY AND KEY SKILLS

Solutions and delivery oriented IT management professional who will bring in maximum value through project management and business analysis skills.

Extensive Knowladge in Design, Development, Implementation & Administration of Database systems using SQL Server 2014 and below for both OLTP (Batch Processing, Online Processing) using DDL, DML, DCL commands for various business applications & Data warehousing Systems (SSRS, SSIS, SSAS).

Expert in Data Extraction, Transforming and Loading (ETL) using various tools such as SQL Server Integration Services (SSIS), DTS, Bulk Insert and BCP.

Hands on experience with performing various SSIS data transformation tasks like Look-ups, Fuzzy Lookups, Checksum, Conditional Splits and Event Handlers, Error Handlers etc.

In-depth knowledge of T-SQL, Databases, Tables, Stored Procedures, DDL/DML Triggers, Views, User defined data types, Cursors and Indexes using T-SQL.

Good experiences to Design, deploy, and maintain various SSRS Reports in SQL Server 2012.

Good analytical and troubleshooting skills, Strong communication and interpersonal skills.

PROFESSIONAL EXPERIENCE

Espher Technology, India, Jan2012 – July2014

(Part time)

• Managing day to day project activities small to mid size projects with focusing on areas of e-commerce, predictive analytics, and web applications.

• Creating project proposals, stakeholder analysis, risk assessment, resource planning, budget planning, time management, vendor management and project closure

• Keeping accurate financial records, accounting, creating purchase orders and tracking invoices.

• Monitor the progress of business initiatives by reporting project status, updating technical documentation to the business owners.

• Liaise with cross-functional and global teams to maintain project consistency and conduct daily scrum meetings.

• Perform process mapping, oversee change management and suggest process improvements.

• Facilitate a SharePoint migration project which improves the business communication and transparency.

PROJECT UNDERTAKEN

-In MSc final full time project I have developed “online Market reserch” web

application based on android that contain JAVA programming language. The

functionality of the project is to provide price, quality and quantity of fruits and

vegetables in the market.

-In BCA final full time project I have developed “online showroom website for

furniture and furnishing”. I had used ASP.NET as platform. The functionality of the

project is to provide online customer service. And I used oracle as my database.

ACADEMIC QUALIFICATIONS

- Masters of Science in Computer Science (March 2016) from Pacific State University, Los Angeles, California,USA with 3.48 GPA.

-Master of Sciences in Information Technology (July-2014) From ASPEE Business Management University,INDIA with 7.93 GPA.

- Bachelors Of Computer Application((April 2012) from Veer Narmad South Gujarat University, INDIA with 66.91%

TECHNICAL SKILLS

Programming Languages: C, C++, Java, HTML, ASP.Net Using VB and C#, VB.NET, SQL, My SQL, Android.

Front End Tools: Visual Basic (VB)

Database: Microsoft SQL Server, Oracle, MS Access.

Operating System: Windows.

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