Manager Human Resources

PRECIOUS WALLACE

CAREER PROFILE SUMMARY

Experienced professional seeking a position as an Assisted Living Administrator or Business Office Manager where my relevant experience and compassionate nature can be used to assist residents and team members effectively in every aspect of daily living.

SUMMARY OF QUALIFICATIONS

Quick learner who has superior leadership management and motivational skills. Strong familiarity with regulations, guidelines, practices and procedures pertaining to retirement communities. Knowledgeable in directing the operations of a facility. Experienced professional who has in-depth knowledge of OSHA’s regulations and safety procedures as well as a sound knowledge of health care within senior residential units.

CAREER PROGRESSION

Liberty Mutual-- Charlotte, NC September 2014-present

Disability Manager I

*Conduct over 300 thorough investigations and make decisions about liability / compensability

Review medical records and evaluate losses

Manage an inventory of group disability claims (involving bodily injury)

Apply appropriate contractual provisions, legal guidelines, and case management resources and claim procedures, concepts, principles, and protocols to risk manage claims.

Supervises a team of 12

Carmel Hills Charlotte, NC January 2015-May 2015

Administrator in Training

*Successfully completed 140+ hours of field study hours

Rotated through key departments and service areas, including Administration, Activities/Programs, Business Office, Community Relations/Marketing, Food Services, Housekeeping, Laundry, Maintenance, Resident Services, and Human Resources

Discussed, reviewed, and observed the Executive Director's activities, which included staff management/staffing, financial administration, program/project management, policy and procedure development, and customer relationship activities

Rotech HealthCare Charlotte, NC August 2012-September 2014

Supervisor:

**Developed and implemented current DME products and services offered by the company.

Supervised a team of 30 employees along with the daily progress of Customer Support Center personnel to meet departmental goals.

Professionally resolving employee’s complaints while ensuring policies and procedures are followed.

Company liaison and cooperatively work with physicians, patients, office staff, and other personnel.

Processed monthly bills and made bank deposits.

Enterpro STC Services, LLC - Charlotte, NC July 2007 – July 2012

Human Resources Manager

* Received promotion to the Human Resource Manager position. Improved facility accountability by developing documentation as tracking sources while working closely with program director to implement new policy and procedure.

Interviewed, hired and supervised 25 medical records staff and receptionist.

Developed training material and ensured delivery of training to new employees.

Bookkeeping: maintained expense books for Carolina Care and EnterPro ensuring all contracts and bills were paid on time.

Prepare and submitted time sheets and payroll.

Maintained organization of supplies and office equipment.

Processed new hires ensuring personnel files were current and secure.

Designed filing systems for medical records and ensured that they were secured, maintained and current.

EDUCATION AND DEVELOPMENT

NC Certified Nursing Assistant March 2015

American Heart Association September 2014-present

CPR/First Aid Certified

NC Assisted Living Administrator License May 2015

NC Assisted Living Administrator Course January 2015-May 2015

Central Piedmont Community College- Matthews, NC

Masters in Health Administration/Gerontology June 2011-May 2013

Webster University-Columbia, SC

Bachelors of Science: Biology August 2002-May 2007

SC State University- Orangeburg, SC

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