Sherri Murphy Schoening

*** ******** *****

Danville, CA. 94526

925-***-****

acvxme@r.postjobfree.com

PROFILE

Performance driven administrative and analytical professional with excellent customer and interpersonal skills service. Effective written and verbal communication skills. Strong organizational skills, research and problem analysis/resolution and attention to detail. Diplomatic, positive, professional and strong work ethic.

EXPERIENCE

Accounts Payable Specialist, Access Information Management, Livermore, CA 2016-Present

Review all invoices for appropriate documentation and approval prior to payment. Effective communication between branch and vendors to coordinate appropriate and timely payments. First line of defense in trouble-shooting invoice/billing issues. Resolve invoicing issues and provide extensive customer service to internal and external clients. Assist in month end closing process. Provide detail and accuracy to all batches and reports.

Golf Shop Associate, Receptionist, Poppy Ridge Golf Course, Livermore, CA 2007-Present

Preformed daily shop opening procedures including disabling alarm, opening cash registers and point of sale. Conducted professional working relationships with coworkers, other departments and the public. Ability to multitask with frequent interruptions and changing priorities. Provide outstanding customer service in a fast paced environment with a diverse client base that includes new and repeat customers. Answer multi-line phone system promptly and assist customers with tee times or restaurant reservations. Assist with shop merchandise inventory and maintain golf shop inventory of supplies and requests for ordering. Provide administrative support to Office Manager to include the use of Outlook, Word and Excel.

Analyst - Information Security Management, GTE California, Thousand Oaks, CA 1995-1997

Project lead for day-to-day support of Mainframe company and customer logon ids, responsibilities included resource scheduling and basic team direction. Trained new employees on logon id security concepts and procedures. Provided problem determination/resolution on department help desk, receiving first touch calls from customers with user issues. Member on team to replace multiple billing and service legacy systems with a single new application. Provided 24 hour on demand on call support. Granted authorization to applications and datasets using company practices. Successful working independently, as well as working effectively with other team members to achieve organizational goals.

Analyst, Sr. Service Technician, Administrative Assistant, Receptionist, GTE Data Services, Sacramento, CA 1984-1995

Performed mainframe batch scheduling function for critical online billing systems. Selected as member of national cross-functional team assembled to optimize batch and increase online availability. Provided 24/7 on demand support for batch scheduling. Ad hoc report writing and analysis of online batch windows. Performed duties as data center liaison with customer billing applications to plan and schedule new releases and updates and assist in finding resolutions to online outages. Recipient of GTE Excellence award for achievement of critical business requirements. Statistical gathering and preparation of Data Center Performance Measurement. Effectively created new statistical report format used as model for National report. Involved with data center hardware inventory and property tag system. Assisted with local cost study and budget preparation. Accounts payable duties including reconciling invoices and approval for payment. Assumed temporary assignment as secretary to Operations and Support Duties included travel arrangements and other administrative support.

EDUCATION

California State University, Sacramento BS, Business Administration (Marketing)1981.

SKILLS

Proficient in Microsoft Office (Word, Excel), Great Plains and Adobe Acrobat. Strong interpersonal customer care skills. Ability and desire to learn new software.

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