Customer Service Administrative Assistant

MICHAEL WILLIS

*** * ****** ***, ******, CA ***** C: 951-***-**** **********@*****.***

Professional Profile

A highly motivated, well trained individual who is goal oriented and ready to complete the job at hand. Has

four years of applicable experience in this field in the high stress environment of the military. Thousands of

hours of quality customer service experience dealing with a very diverse group of customers.

Qualifications

MEDIATION AND ADVOCACY PERFORMANCE MANAGMENT

EMPLOYEE RELATIONS HR POLICIES AND PROCEDURES

BENEFITS ADMINISTRATION PROFICIENT IN MICROSOFT APPLICATIONS

TRAINING AND DEVELOPMENT GENERAL OFFICE OPERATIONS

EXCELLENT CUSTOMER SERVICE FLEXIBILITY

Relevant Experience

Has worked in a high pace demanding environment with a multitude of responsibilities.

Scheduled appointments by phone and in person for customers while facilitating urgent items for

co-workers of my department.

Calculated and processed over $500K worth of travel orders for members.

Often drafted memorandums for co-workers and costumers on a moment’s notice.

Maintained and scheduled the calendars for the executives of my department.

Maintained a very strict organization list to properly and efficiently complete tasks.

Adapted to a consistently changing environment with success.

Looked up and corrected any pay or travel issues for members of the organization.

Proficient in all office and word-processing programs.

Tactful and polite in sensitive situations while dealing with customers.

Strives to establish and maintain a stress-free working environment and positive working

relationships.

Experience

Supporting Personnel Office Technician 06/2014 to 12/2015

United States Coast Guard Base Alameda Alameda, CA

PROFESSIONAL EXPERIENCE:

Provided Human Resource Assistance for the Supporting Personnel Office while processing members in and

out.

During this time period personnel and administrative support was provided for over 500 members of the

organization. Daily work included: pay and entitlement transactions, meetings, filing, organization of

records, phone calls, Supporting the Identification Card Office, and many more tasks.

KEY RESULTS:

Provided exceptional customers service to over 500 members and maintained and audited their

Personnel Data Records.

Completed over 3,000 pay and entitlement transactions worth over $500K

Issued over 150 sets of travel orders.

Issued over 400 Government Identification Cards to Active Duty, Reserve, Retiree, and their

dependents.

Administrative Assistant/Supporting Personnel Office Technician 12/2011 to 06/2014

United States Coast Guard Sector San Francisco San Francisco, CA

PROFESSIONAL EXPERIENCE:

Provided Administrative Assistance to over 200 members at Sector San Francisco.

Provided exceptional customer service and administrative support to all members, including government

contractors and civilian employees. Daily work included: Temporary duty orders to member, Order travel

claims, drafting awards, drafting pay letters, drafting memorandums, metering mail for the entire base,

issuance of bridge passes, and many more tasks.

KEY RESULTS:

Issued over 500 sets of Temporary Duty Orders.

Maintained over 350 Personnel Data Records.

Drafted and issued over 300 awards.

Drafted and issued over 200 memorandums.

Metered over 2,000 pieces of mail worth an estimated total of over $15K

Issued over 500 bridge pass booklets.

Education

General Studies

Columbia College Alameda, CA, USA

Attended Columbia College from August, 2014 to December, 2015. During this time period I managed to

complete the majority of my Associates Degree prerequisites.

Associate of Science: Earth Sciences

Santiago Canyon College Orange, CA, Orange

Currently working to finish my Associates in Earth Sciences before I transfer to finish my Bachelors off at

the four-year University of my choice. I also intend on finishing a Master’s degree in Atmospheric Science.

Member of my school's Veteran's Club - and looking to improve the services provided to newly returning

military members into society.

Affiliations

Oceanomare Delphis Onlus (NAPLES, ITALY):

Participated in a summer program in 2015 and volunteered to be an assistant in their conservation efforts.

Contact this candidate