Customer Service Representative
Resume:
Lizza Mendoza
*** ******-**, *******, ********, Philippines, 4225
Mobile: +63.905-***-**** / +63.930-***-**** Email: **********@*****.***
Objective
To work in one of the most prestigious company, as an efficient employee; exhibiting the acquired skills with mastery, integrity and flawlessness always aiming for continuous advancement of skills and dominance not only for one’s self as well as of the company.
Experience
Concentrix
Bilingual Voice Technical Support
Responsible on basic troubleshooting of android smart phones.
Guiding the customers regarding purchase, products and services.
Cognizant
IT Helpdesk
Front liner on basic technical support inquiries such as password reset with log in or access credentials for tools and system used in chain of stores.
Navigating, monitoring and accessing user’s POS, scanners and scales to resolve technical issues.
Ingram Micro
Customer Service Representative
Provide customer care, billing and claim in a logistics company.
Maintain revenue goals by quarter and year to date.
EXPERIENCES GAINED:
oGood team player and Multitasking capabilities.
o Proven initiative and ability to work with minimal supervision.
o Excellent organizational and motivational skills.
o Knowledge of Internet and Electronic Commerce industries.
Startek Philippines
Aug 2015 – May 2016
Feb 2015 – Aug 2015
Jun 2012 - Jan 2014
Aug 2010 – May 2012
Customer Service Representative
Provide customer care, billing and basic troubleshooting support to a telecommunication organization. Also responsible for maintaining customer, prospects and competitor databases and assessing, devising, and implementing marketing promotions.
Maintain revenue goals by quarter and year to date.
EXPERIENCES GAINED:
oGood team player and Multitasking capabilities.
o Proven initiative and ability to work with minimal supervision.
o Excellent organizational and motivational skills.
o Knowledge of Internet and Electronic Commerce industries.
Transcom Worldwide Philippines
Jul 2008 - Aug 2009
Telephone Service Representative
Responsible for customer care inquiries, billing and payments, providing information such as account status, including current services and features that company is offering.
EXPERIENCES GAINED:
oTelemarketing sales experience broadband and telephone services.
oGood team player and Multitasking capabilities.
oProve initiative and ability to work with minimal supervision.
oExcellent organizational and motivational skills.
oKnowledge of Internet Usage
Sykes Asia Incorporated
Nov 2007 - Apr 2008
Customer Care Representative
Responsible for placing orders including payments; tracking status and delivery date of the order; up selling.
EXPERIENCES GAINED:
oTelemarketing sales experience for office supplies and furniture items.
oGood team player and Multitasking capabilities.
oProven initiative and ability to work with minimal supervision.
oExcellent organizational and motivational skills
Asmin Enterprise
Feb 2006 - May 2007
Saleslady/Cashier
Front sales representative in assisting customers to help them to choose what sports item they would wants to buy.
Taking payments for all customers who purchased items from the store.
Changing strings for badminton and tennis rocket, replacing rubber for table tennis bat.
Education
Lipa City Colleges, Philippines
Assoc. in Health and Science Education
Graduation Date: 2002
Languages (Proficiency: Best=10 - Worst=1)
Language Spoken Written
Filipino 10 10
English 10 10
Bahasa Malaysia 7 7
Hindi 2 2
Personal Particulars & Preferences
Date of Birth: 26 Jun 1983
Nationality: Filipino
Gender: Female
Possess Own Transport: Yes
Availability: Can start in a week notice.
REFERENCES
MARGILOU MARZO-BASI
Team Leader
Concentrix, Nuvali, Sta. Rosa Laguna
Mobile : +63-915-***-****
Jane Melissa Villanueva
Quality Analyst
Concentrix, Nuvali, Sta. Rosa Laguna
Mobile: +63-916-***-****
Contact this candidate