Management Customer Service
Resume:
LaShawn D. McCoy Resume Page * of *
Efficiency Improvements - Cost Reductions – Revenue Optimization – Client Relations Executive Snapshot
MBA prepared Manager and Executive Director with over 15 years of professional work experience in management with excellent knowledge of management trends, managerial financial accounting and reporting, adapting to cutting edge technologies, excellent customer service and networking, contract negotiations, and leadership development
Business Development and goal-oriented Executive Director with a track record of consistently meeting and exceeding established goals and objectives related to sales, management, client relations and budget management. Operations Strategist and Specialist with proven ability to identify weakness opportunities in an organization and gain substantial market share in short period of time while providing dynamic leadership and strong strategic skills. Communication and Leadership Skills -Strong communication, collaboration, and problem solving skills through teaching and training at major universities and colleges in the Texas area for accredited business schools including certified in Building and Leading effective Teams
Education
2016 Columbia Business School Certification-Building and Leading Effective Teams
2002-2004 Texas Southern University, Houston, TX-Master of Business Administration-Organizational Management with a focus on Business leadership and Operational Best Practices
1997-2001 Prairie View A&M University, Prairie View TX-BA-Business Communications / Minor-Social work and Sociology
Awards
2012: Awarded office for most profitable office (Bottom Line Oriented) 2014: Awarded office for Highest Revenue Growth Market (Top Line Goals)
-Angela Hudson-Area Vice President-Texas
Executive Management Experience
7/2011-Present-The Princeton Review: Executive Director-Southeast Texas
Responsible for managing an annual budget of 2.8M
Create business plan to achieve and surpass performance metrics, profitability, and business goals and objectives
Provide management with project status, updates, feedback, and appropriate reporting on key responsibilities and objectives
Business Development includes expanding business within existing clients / contracts
Responsible for bringing-on / selling / closing/ managing new contracts / clients.
Complete profit-and-loss responsibility including achieving revenue and gross margin goals and hitting profitability targets
Assist with the development and execution of the overall company vision, long-term and short -term strategy LaShawn D. McCoy, MBA
Executive Director-Southeast Texas
*************@*****.***
LaShawn D. McCoy Resume Page 2 of 2
Create account management sales plan and goals related to organic growth, upsells and participation
Develop and ensure successful execution of the area business plan, including planning and implementation of sales and operations, personnel, marketing, customer service, and initiatives designed to attain Texas market objectives
Oversee interfaces that flow information between Salesforce and other customer interfacing systems
Drive lead management within Salesforce while managing Field Campaign Managers
Customer Relationship Management experience
Create, manage and drive annual budget to meet or exceed financial targets, including projecting and managing revenue, cost of sales, advertising, and SG&A expenses
Ensure Net Promoter numbers are steadily improving and reaching above average levels
Execute marketing initiatives, promotions, campaigns, and events as directed by National Marketing and as developed within the office
Collaborate with leadership to create long-term and short-term operating plans and manage associated operating and capital budgets
Ensure responsiveness to the customer and identify areas for improvements in service, staffing and operations that will increase customer satisfaction and affect national product offerings Owner and Executive Manager Experience
2015-Present: McCoy Trucking Services-Owner Operator As a small scale business owner, I would like to utilize my extensive knowledge and experience in favor of the company. My experience in corporate sales and operations management will benefit the company to achieve growth, stability and mutual prosperity.
More than 10 years of experience in operations and business management.
Extensive knowledge of budgeting and preparation and cost management skills
Extensive Knowledge of DOT Regulations, FMCSA Safety and Permits
Excellent administrative and communication skills that can prove helpful in coordinating and motivating innovative drivers and teams for gaining top efficiency
Attentive, active and possess ability to decide the priorities for meeting timely deadlines
Ability to perform under pressure
Assisted the employees on planning, executing and compliance to meet client requirements
Maintained the outline of work to generate better efficiency
Acted as a link between employees and clients
Budgeted all projects and motivated the drivers from time to time Management Experience
8/2009-7/2011: KIPP Academy Charter School-SW District Operations Manager
Managed and operational budget of over 3M budget for 5 schools/organized and managed fiscal and monthly documents due to federal agencies
Worked with the management team, contributing to the development and implementation of organizational strategies, policies and practices for 2 campuses, 5 schools and 3 different locations
Managed campus operations in: Food Service with Sodexo foods, Transportation-First Student Bus Service, Safety and Security for all campus, and Campus Facilities and Maintenance
Worked on a daily basis to improve the operational systems, processes and policies in support of organizations mission - specifically, supporting better management reporting, information flow and management, business process and organizational planning.
Played a significant role in long and short-term campus and district planning, including an initiative geared toward operational excellence while maintaining the power to lead culture 08/2008-7/2009: Houston Independent School District Police Department- District Department Business Manager
Managed a $9M annual department budget preparing various internal department and division budgets including Zero-Based Budgeting
LaShawn D. McCoy Resume Page 3 of 2
Oversaw entire department financial operations and budgeting including payroll, accounts payable, purchasing and billing / account receivable.
Managed Budgeting and Financial Planning in various functions to ensure the smooth operation of the department in the day to day activities relating to Budget Support & Operations and Special Revenue Funds Budgeting.
Adhered to or institutes internal controls to assure accurate, timely financial reporting maintaining these files in Microsoft Word applications and SAP.
10/2007-6/2008: YES Prep Public Schools/Charter-SE District Operations Manager
Managed a $4M annual campus budget
Audited, monitored, and managed campus department budgets and conducts financial analyses of new or proposed programs
Managed campus operations in: Food Service with Sodexo foods, Transportation-First Student Bus Service, Safety and Security for all campus, and Campus Facilities and Maintenance
Improved the operational strategies, processes and policies in support of the YES Prep mission specifically, support better management reporting, information work flow and management, business process and organizational planning.
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