Jennifer Hope

** ******* ****** ***** *****, FL *4472 352-***-**** acvxk6@r.postjobfree.com

Recent College of Central Florida Graduate specializing in the ability to provide outstanding administrative support within the fast-paced office environment. Well-mannered professional with a courteous attitude towards supervisors, co-workers, and clients. Consistently exceed expectations and achieve objectives of established goals. Experienced in performing various administrative tasks including: transferring calls, scheduling appointments, copying, filing, pulling reports, recording messages, and conducting research.

Core Strengths & Qualifications

Microsoft Office Suite: Word, PowerPoint, Excel, & Outlook

Build Interpersonal Relationships

Superb Time Management

Employee Relations

Organizational Skills

Precise, Detail-Oriented

Appointment Scheduling

Communication Skills

Exceptional Customer Service Capacities

Excellent Phone Etiquette

Education

College of Central Florida, Associates of Arts: Human Services Graduated December 2015

Phi Theta Kappa Honorary Member

Professional Employment Experience

Student Assistant, June 2013 – July 2015

College of Central Florida – Ocala, FL

Within the Academic Foundations and the Admissions/Records departments, worked as a Student Assistant while providing students with academic support.

Scheduled appointments for students to meet one-on-one with counselors for advising needs utilizing Microsoft Outlook calendar.

Transferred phone calls to appropriate staff and received messages as needed.

Utilized Microsoft Office to track student information and complaints.

Accurately filed student information ensuring complete class schedule for each semester.

Pulled student enrollment reports to precisely track the number of students in each class and re-organized classes as needed per class limitations.

Server, October 2011 – June 2013

Logan’s Road House – Ocala, FL

Handled cash and credit card transactions while operating the POS system and serving over 30 customers daily.

Server, September 2006 – October 2011

Sonny's BBQ – Ocala, FL

Provided an exceptional dining experience to customers and ensured that food orders were accurate.

Resident’s Aide, February 2001 – August 2006

Alternative Care – Ocala, FL

Acted as an advocate to mentally challenged patients while providing exceptional care within the home environment.

Safely transported residents to various doctor, counseling, and therapy appointments.

Dispensed medication and accurately documented the date, time, and amount within the log.

Created an encouraging environment and participated in daily activities with the clients.

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