Customer Service Sales

Santanna Gainous

*** ******** ** *** * Deltona,Florida 32725 386-***-**** *****************@*****.***

CUSTOMER SERVICE SPECIALIST

I am a qualified service representative with 8 years on fast-paced customer service call center environment. I am personable and professional under pressure. I have superior computer skills and telephone etiquette. I am a friendly sales associate adept at working in diverse retail and customer service environment.

PROFESSIONAL EXPERIENCE

CALL CENTER REPRESENTATIVE 03/2012 to 02/2015

VACATION SALES INC DAYTONA BEACH, FL

●Politely assisted customers in person and via telephone

●Described product to customer and accurately explained details and care of merchandise

●Answered an average of 90-100 calls per day by addressing customer inquiries, solving problems and providing new product information

●Communicated with vendors regarding back order availability, future inventory, and special orders

●Provided an elevated customer experience to generate a loyal clientele

●Answered product questions with up-to-date knowledge of sales and promotions

RESIDENT AIDE

MERRILL GARDENS ORANGE CITY, FL 06/2010 to 04/2011

●Documented resident information

●Performed clerical duties, such as word processing, data entry, and filing

●Assisted with daily necessities of the residents

●Cooked appetizing and satisfying meals and snacks

●Obtained households supplies and daily errands

●Help patients move in and out of beds, baths, wheelchairs and automobiles

BEHAVIOR AIDE 08/2009 to 02/2010

HOME AT LAST DELTONA,FL

● Observed patient's behavior

●Analyzed different changes in behavior and document findings

●Assist with activities to build goals

EDUCATION 09/2007 to 10/2009

AA Criminal Justice Program

Florida Technical College Deland,FL

SPECIAL SKILLS

● Creative problem solver

●Exceptional communication skills

●Strong client relations

●Quick learner

●Patient evaluation/ intervention

●CPR certification

●First-Aid certification

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