Manager Customer

Career Timeline

Company Name

Designation

Time Line

Novartis

Product Specialist

March 2016 – Present

Pfizer-Neuroscience

Professional Service Officer

January 2011- October 2012

December 2014-April 2016

Johnson &Johnson

District Manager

October 2012 – December 2014

Work Experience

Novartis – Product Specialist

•Meeting leading Oncologists and having scientific discussion with them about molecules and engaging them in terms of scientific approach.

•To establish and maintain professional and credible relationships with key opinion leaders.

•Coordinate with report and make recommendations to senior management in order to grow market share, to improve customer experience and drive growth.

•Ensure that all processes are executed profitably and in compliance to standardize business practices.

•Detailing with the doctors about the usage & benefits of products & recruiting patients on the same.

•Conducting CME by engaging the KOLs in the discussion.

•Achieving Sales Target during month closing & ultimately Quarter end with the help of all the above activities.

Pfizer-Neuroscience – Professional Service Officer

•Providing Medical / Scientific expert advice / guidance to key customers for assigned products and relevant therapeutic areas, including scientific exchange.

•Providing input into marketing strategy and key commercial initiative, as required. Support for departmental activities under the direction of Senior Manager.

•Establish and maintain professional and credible relationships with key opinion leaders.

•Deliver scientific presentation and Medical education programs to doctors.

•Conducting doctors CME programs on regular intervals.

•Recruiting new patients for assigned products and generates revenue from them.

•Developing Chemist and Stockiest into assigned territory in order to generate revenues.

•Coordinating for regular stock requirements of assigned products .

•Coordinating with internal team for successful supply of medicines to the end customers.

•Preparing Monthly Business Plan and Tour Plans.

•Handling Customer queries related to product or processes.

Johnson &Johnson – District Manager

•Generate revenues into assigned territories by recruiting new patients.

•Establish and maintain professional and credible relationships with key opinion leaders.

•Delivering presentations to doctors related to assigned products and therapies.

•Conducting CME programs into assigned territories in order to engage key opinion leaders.

•Developing Chemist and Stockiest into assigned territory in order to generate revenues.

•Coordinate with, report and make recommendations to senior management in order to grow market share, improve customer experience and drive growth.

•Achieving Monthly and Quarterly sales targets for assigned territories.

•Ensure that all processes are executed profitably and in compliance to standardize business practices.

•Preparing Monthly Business Plan and Tour Plans for assigned district.

•Maintain healthy customer relationships by resolving their queries related to product or processes.

Education

Masters in CFA with 3.0 GPA

Bachelors of Pharmacy with 3.5 GPA

High School – Science with 3 GPA

Grade 10th with 4 GPA

Achievements

In Novartis-

Awarded The best Debutant of the year

Won the award as The Best PS in terms of in clinic communication category across India

In Pfizer-

•Won The Best PSO award in west region in Pfizer.

•Won the Bronze medal in DTH campaign.

•Due to my Meticulous Planning, Hard working as well as customer handling, I got promoted as a Therapy Specialist from PSO.

•Won Advanced Badge award for best In-clinic performance in the region.

In J&J-

•Won Best District Manager award for LAI in West Region.

•1st to complete 100 New Patient Recruitments on Long Acting Injection within 9 months in current year.

•Leadership Imperative Award-Connect

References Available on Request.

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