Customer Service Data Entry
Resume:
Deliah Bernal
**** * **** ****** ***. #* Brooklyn, NY 11236* 917-***-***** ************@*****.***
Objective: To secure a challenging position with a progressive institution allowing me to utilize my
Critical skills and ability to advance
EXPERIENCE:
3/07 – Present Brookdale Hospital (New Lots Clinic) Brooklyn, NY - Patient Service Associate
Register patients by obtaining necessary and accurate financial and demographic information.
Receive, investigate and respond to various inquiries and questions in a pleasant and helpful manner.
Scheduling specialty appointments, obtaining prior authorizations and referrals
Determine the financial status of the patient and or guarantor and complete all financial/insurance related functions and signatures.
Communicate with third party payers’, obtain insurance benefits and obtain insurance authorizations.
Collect money due from patient at admission setting, prior to discharge.
Communicate with Financial Services and Self/Pay/Medicaid eligibility team and all other departments when appropriate
8/02 – 1/07 Multiplan Managed Healthcare, New York, NY – Practitioner Recruiting Specialist
Input new data for practitioners added to Multiplan network through Individual contracts and newly acquired group contracts.
Responsible for the collection of all credentialing documents from both new and established physicians.
Obtained missing data and updated practitioner profiles relating to both practitioner directory and credentialing orphans.
Managed and tracked credentialing status for potential providers and mail new credentialing applications when needed.
Reviewed applications for missing information and sent letters or telephoned provider for additional information.
Performed specified pertinent projects upon Manager’s request, which included both telephonic and electronic investigative workup.
Clerical functions include: extensive typing, filing, customer service inquiries and sorting mail.
4/02-5/02 St. Vincent’s Hospital, New York, NY – Registrar
Prepared patients for next day ambulatory surgery and endoscopy
Updated crib sheets and inputted patients diagnostic procedures
5/01-10/01 Metropolitan Jewish Health Systems, Brooklyn, NY – Clerk
Utilized ADL database for discrepancy and patient information.
Analyzed and duplicated resident’s records.
Completed and generated Minimum Data Status Forms.
Organized and maintained inventory of clerical supplies charts and forms.
Clerical functions include: typing, filing and answering telephone inquiries.
10/98-4/01 Dance Manhattan, New York, NY – Receptionist
Responsible for scheduling all classes and private appointments.
Handled credit card and cash transactions.
Corresponded with clients regarding any upcoming events.
Heavy customer services, data entry and telephone systems.
EDUCATION:
May, 2012 Touro College, Brooklyn, NY (B.A. Degree received)
1999-2002College of New Rochelle, Brooklyn, NY
2001 Empire Careers, New York, NY
SKILLS: - Experienced and working knowledge of Epic, EZ Access, Dentrix, Microsoft
Word, Excel, Access, HIS Keane, Outlook and the Internet.
- Knowledge of Medical terminology, Health Insurance Claims Forms and ICD
codes.
- Strong attention to detail.
- Ability to function as a team player as well as independently.
Deliah Bernal
1204 E 95th Street, Apt #1
Brooklyn, NY 11236
Date goes here
To Whom It May Concern:
I am writing to enquire if you have any vacancies in your organization. I enclose my resume for your information.
As you can see, I have had extensive work experience within the Healthcare field, giving me varied skills and the ability to work with many different types of people. I believe I could fit easily into your team.
I am a conscientious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills and eager to learn from others. I also have lots of ideas and enthusiasm. I'm keen to work for a company with a great reputation and high profile like [insert company name].
I have excellent references and would be delighted to discuss any possible vacancy with you at your convenience. In case you do not have any suitable openings at the moment, I would be grateful if you would keep my resume on file for any future possibilities.
Yours sincerely
Deliah Bernal
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