Aulena M. Sam acvxa8@r.postjobfree.com

* ******** ******* **. ***. 2 Arlington, MA 02474 • Phone 781-***-****

SUMMARY

I’ve accomplished in achieving excelent customer service skill. I have a responsibility for a number of clients that comes over to observe the mail room making sure everthing run smoothly. I believe if we all work together we can accomplished and contribute to be a vital part of each other success, also the success of the company.

HIGHLIGHTS

Ability to work independently, demonstrates a high level of integrity, and establishes a proactive approach toward good customer service.

Strong problem solving and follow up skills to expedite prompt resolution.

A strong sense of ethics including the ability to appropriately handle confidential information.

Ability to multi-task and work well under pressure.

EXPERIENCE

Xerox- Brandeis University-Bain Capital

Customer Service Representative- Waltham-Boston Ma 01/13-06/16

Support and direct the team in supporting our clients and their objectives, and to act as an escalation point when for when things go wrong.

Deals with all escalation within the office also parents, staff and faculties interacts with customers via telephone, email, or face to face assist with Varity of customer inquiries and issue.

Perform all duties accordingly to standard operating procedures and /or supervisory instruction.

Assist in various project within the department, also help with front desk.

Double check invoices, Payroll, and all A/P.

Look up in ODEN system to see what is coming in and going out (tracking all packages).

Toxikon

Lab assistant, Histology Department- Bedford, Ma 02/12-08/12

Responsible for the histological preparation of slides to give to Study Director or Pathologist.

Assist with department personnel by providing data to study director.

Enter all orders accurately with great attention to detail in a timely manner.

Purchase office supplies and furniture accordance to budgetary guideline.

Self-Employed

Splash of Therapeutic Massage & Nails- Bedford, MA 08/05-07/11

Manage daily responsibilities of providing therapeutic massage and to a set client base.

Responsible for advertising and marketing activities to grow the business.

Conduct scheduling, supplies ordering and inventory management activities.

Reconcile credit card, banking and book keeping responsibilities.

Middlesex Juvenile Court

Clerk Office Administrative- Lowell, Ma 02/01-04/02

Responsible for all administrative and general office duties.

Prepared and processed documents and answer multi-line phone.

Maintained and updated client’s files into the computer system.

Ability to work as a team player and an independent contributor.

EDUCATION

2012 Millennium Training/Woburn, Ma 1991/1995 GLRVTHS/Tyngsboro, Ma

2004/2005 Salter School/Tewksbury, Ma 1995/1996 Baystate College/Boston, Ma

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