Sales Manager/ Sales Director

*

Jeffery Hord, MBA

**** *** *** **** • Indianapolis, Indiana 46237 • Telephone: 317-***-**** • ****.****@*****.*** Business-focused and skilled Sales / Management professional, offering broad career achievements and solid industry knowledge. Qualified and resourceful with the ability to manage complex projects, generate leads, maintain and expand accounts, direct development initiatives, and oversee communications and marketing processes. Demonstrates excellent analytical, time management, organizational, creative thinking, public speaking, and communication skills. Offers a comprehensive understanding of sales, communications, market development, and marketing practices; mature and stable professional. Proven ability to manage the daily operations of a high-volume business and maintain efficiencies, profitability, quality service, or integrity.

• Marketing & Business

Development

• Leadership, Motivation,

Teamwork

• Employee Training &

Development

• Consultative Sales Approaches/Closing

• Strategic Business Planning/Analysis

• Communications & Interpersonal Skills

• Process & Project Implementation

• Customer Acquisition Strategies

• Strong Relationship Building Skills

PROFESSIONAL EXPERIENCE

Co-Manager, Kroger Company, Central Division, Indpls., IN 2016 to current Hired to increase productivity, customer service and sales. In a two period, increased customer service scores by 3%. Over sales from previous year increased 4%. Inside Sales and Closing Manager, Protect Your Home, Defender Direct ADT Indpls., IN 2014-2015. Chosen to show experienced sales team how to improve through process and focused presentation at an inbound call center. In just 12 months provided guidance to the most profitable year in the company’s 16- year history with the highest closing rate.

• Created the One minute Manager Sales Management tactic for team

• Coached newest Sales team members to highest close rates in company history

• Gained invitation to Superstar Convention in record 9 months Outside Sales and Marketing Manager, Collision Solutions, Incorporated, Indianapolis, IN, 2010-2014 Recruited to serve as a liaison between the company and its client base and insurance agent network to increase referral business and CSI to new record levels and produce continual sales growth. Apply a working knowledge of professional, consultative or strategic selling skills to maintain existing business, develop/grow business in existing accounts and conduct new account development. Supervise, motivate, mentor, and evaluate employees and facilitate effective training and orientation programs for employees.

• Conducted cold-calls to identify potential customers and generate leads within the product range

• Established and maintained professional and productive relationships with clients or businesses and provided timely follow-up support and site visits to ensure customer satisfaction and service

Crew Coordinator and Employee Trainer, Spar Group, Incorporated, Auburn Hills, Michigan, 2009-2010 Supervised, motivated, mentored, and evaluated employees and facilitated effective training programs. Coordinated and facilitated the unloading of trucks or supplies and monitored and maintained inventory control. Directed the daily operational or business support activities of the stores and oversaw workflow. 2

• Developed and executed merchandising displays to promote and effectively display merchandise

• Accountable for measuring the store’s for setup and launch; successfully facilitated store opening

President / Operations Manager, The Hord Motor Company - Founder, Indianapolis, Indiana, 2002-2008 Launched and managed the daily operations of a successful wholesale automotive dealership which also handled retail and online sales. Provided quality customer service and support and maintained quality control and integrity. Supervised, motivated, mentored, and evaluated employees and facilitated effective staff training programs; planned and coordinated workflow to optimize team efficiency and productivity.

• Successfully generated $4,600,000 in revenue in 2005, $5,500,000+ in 2006, and $5,100,000+ in 2007

• Established and maintained professional and productive relationships with clients or businesses and provided timely follow-up support and site visits to ensure customer satisfaction and service

General Manager, Operations Manager, Bob Rohrman Indy Motorwerks Co, Indianapolis, IN, 2000-2002 Screened, interviewed, hired, developed, and retained qualified and successful employment candidates and supervised, motivated, mentored, evaluated, and trained employees. Directed and oversaw the daily operational and business support activities of the dealership which generated over $17,000,000 in annual revenues. Implemented and strictly enforced policies and procedures and communicated policy updates.

• Led an underperforming team/staff and store to success and profits through team development, continuous improvement and quality assurance initiatives, or the development of new guidelines

• Successfully attained 22+% net to gross throughout tenure and achieved the highest zone average

• Established sales, revenue, or expense goals and developed and implemented incentives to foster an atmosphere which enhanced all customer service levels or optimized employee retention rates

• Monitored the profitability of operations by overseeing, forecasting, and maintaining a consistent focus on profit and loss; directed the daily administrative, financial and/or bookkeeping activities

• Achieved the Manager of the Year award for exceptional contributions, achievements, or excellence

Finance and Insurance Manager, Operations Coordinator, Indy Honda, Indianapolis, Indiana, 2000-2002 Recruited to increase the profitability or performance of the disorganized and non-profitable department; directed the daily operational activities of the finance and insurance department. Supervised, motivated, mentored, and evaluated employees/facilitated effective team training programs; coordinated workflow.

• Successfully led the dealership to the highest profit margin in the company’s history (May 1996) and achieved the Manager of the Month 22 times during tenure through exceptional contributions

• Established income records PVR of $1050 and broke records for the lowest chargebacks in history

• Maintained the highest CSI averages for the department and increased F&I profits for the facility

3

EDUCATION AND TRAINING

Master of Business Administration degree with distinction, Completed Business Management Coursework Indiana Wesleyan University - Indianapolis, IN - Master of Business Administration (MBA) degree completed Wabash College-Crawfordsville, IN-Bachelor of Arts (BA) Economics Major Professional Development Training and Certifications General Motors Institute - Dealership Operations Training Chevrolet Integrity Selling Program - Certification and Training Finance and Insurance Sales Program, Pat Ryan Insurance Advanced Finance and Insurance Sales, Davis Lewis Program NADA Dealership Operations Training and Education Program Life and Health Insurance License, State of Indiana Wabash College, Spar Group, Inc, and Eagle Scouts of America

Contact this candidate