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Customer Service Project Manager

Location:
South Africa
Posted:
July 28, 2016

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Resume:

CURRICULUM VITAE

*. Personal details

Surname : Dibe

First Names : Thabo

Date of Birth : 25 September 1989

Identity Number : 890**********

Gender : Male

Marital Status : Single

Home Language : Tswana

Nationality : South African

Other Languages : English & Isizulu

Residential Address : R624 Klipgat

Postal Address : 76 Green Leaves, Moreleta Park

Contact Number : 076*******/073*******

Email Address : acvwwe@r.postjobfree.com

Health Status : Excellent

Criminal Record : None

2. Profile

I am an action, result driven, proactive and dedicated individual with excellent interpersonal, communication (written and verbal) and negotiation skills. I have the ability to develop and maintain mutually beneficial relationships. This makes me work very well in a team.

The job I have held as Junior Business Analyst has taught me to work well under pressure. The role demanded a lot of analytical thinking, attention to detail and efficiency when performing my daily duties. I take pride in my work and I also have a strong work ethic of honesty and integrity.

3. Technical skills:

• Requirement Elicitation and documentation

• Business analysis and data analysis

• SQL

• Application prototype design (Kony Visualiser)

• Microsoft office i.e. Excel, Word and Power Point

• Corporate Communication (written and verbal skills)

• Presentation and Facilitation

• Building relationships and teamwork

• Process Mapping

• Use Cases and User Stories

• User acceptance testing

• Identifying the Target Test Items to be evaluated by the test effort

• Defining the appropriate tests required and any associated Test Data

• Gathering and managing the Test Data

• Evaluating the outcome of each test cycle

4. Educational Qualifications

4.1 Secondary Education:

Mafanela High School

Highest Grade Passed:

Grade 12

Year Passed:

2008

4.2 Name of Institution:

University of Pretoria

Course Obtained:

Bachelor of Information Science (Majoring in Business Management, Competitive Intelligence, Information Management, Analysis & Research)

Name of Institution:

Intec college

Course Obtained:

Radio broadcasting

5. Work Experience:

Mpilo Technologies from December 2015 to present as a Business Analyst (contracted to Business Connexion).

•Requirements planning and monitoring

•Requirements elicitation and organization

•Translating and simplifying requirements

•Requirements management and communication

•Requirements analysis and documentation

•User Acceptance Testing

•Providing input and assistance in business case formulation.

•Responsible for requirements traceability matrix

Application prototype development using Kony Visualiser

6. References:

• Karabo Modise, Mpilo Technologies project manager : 078-****-***



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