Customer Service Assistant
Resume:
Gerald Nelson
Trenton, NJ 08618 *********@*******.***
Technical Assistant
Auditing Data Entry Research Orientated
MS Office Suite
Technical assistant with more than five years of experience with Technical and Customer Service skills. Strengths include resourcefulness, attention to detail, multitasking, effective organization skills, strong written and verbal communication skills and the ability to prioritize, creating a commitment to resolve problems in a timely manner. I have excellent leadership skills while being a team player.
PROFESSIONAL EXPERIENCE:
State of NJ Dept. of Revenue Trenton, NJ
Intermittent technical assistant III 2003 to 2015
To audit and ensure the accuracy of income tax returns, take phone calls to assist customers with a multitude of services
Recalculate fiscal figures on tax returns
Research, transfer, edit and update tax information
Maintain a high level of integrity and confidentiality
Remain productive, accurate, and efficient
EDUCATION:
Trenton Central High School Trenton, NJ
Diploma Received 2001
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