JOSEPH JOHNSON

**** * ******* ****. ***. #** Long Beach, CA 90805 C: 310-***-**** H: 562-***-**** Email: acvwlp@r.postjobfree.com

Summary

Engineering Technician with an impressive blend of technical expertise and people skills. Committed to providing quality and consistent technical support.

Professional Accomplishments

Single handedly built cloud UI racks for DIRECTV demonstration to company investors.

Completed large environmental restoration program for DIRECTV, providing software engineering support both domestically and internationally.

Primary person working and building stress racks within first 6 months of employment

Experienced working on multiple projects, meeting tight deadlines

Skills

Excellent communication skills

Vast knowledge of Microsoft Excel, Project and Visio

Configure and install wireless routers and switches

Building Stress/Server Racks ground up, Creating and installing rack cables

Complex problem solver

Strong organizational skills

Advanced desktop support

Structured problem solving skills

Manage and maintain operating systems

oLinux (Fedora/Centos)

oRed Hat

oWindows

oUbuntu

Networking (devices & protocols)

oCisco switches, SonicWALL firewall

oSSH, FTP

Experience

Software Engineering Support Technician

DIRECTV, El Segundo, CA

11/2012 – 10/2015

Setup of networking switches, audio visual devices, and associated cabling in racks.

Configure Cisco network switches, terminal servers and video distribution.

Troubleshoot networking and serial communication on satellite feed problems.

Oversight of day-to-day service desk operations, ensuring timely response and resolution based on appropriate categorization of support requests, strong collaboration with other team members, and clear documentation of service desk activities using Microsoft Word, Excel, and Visio.

Evaluate and diagnose advanced technical issues and support requests.

Provide technical expertise for operational support and administration of servers, desktops, and devices.

Conduct root cause analysis, and resolve systemic problems.

Shipping and Receiving Clerk

Varsity Screen Printing Warehouse - Palmdale, CA

01/2009 to 06/2012

Responsible for forklift operations. Supervised material flow, storage and global order fulfillment.

Maintained accurate stock records and schedules.

Selected products for specific routes according to pick sheets.

Education

Bachelor of Arts, Psychology

Cal State Dominguez Hills, Carson, CA

Completed May 2009

Associate of Arts, Liberal Arts

Los Angeles Trade Tech - Los Angeles, CA

Completed May 2005

High School Diploma

TimberCreek High School - Sicklerville, NJ

Completed June 2003

References

References are available on request.

Contact this candidate