Customer Service Assistant
Resume:
Sandra Elaine Washington
E-mail ************@*****.***
Position Statement:
Strong administrative skills, proficient in Microsoft Word, Excel and Accounting Principles.
Professional Experience
Riverside County Office on Aging
Service Aid I 02/14-Present
Accurately verifies, calculates hours and posts timesheets into payroll system.
Utilizes various computer programs and applications, enters and maintain data that generate reports from database or in-house system.
Assists and responds to incoming calls and requests for information from staff and general public.
County Of Riverside Registrar of Voters
Temporary Elections Assistant 10/12 - 11/12
Proof read and verified election ballots and election materials.
Greeted and assists the walk-in public and answered routine election questions.
City Of San Bernardino 12/04 - 09/10
Senior Office Assistant
Accurately verified factual information from customers to set-up billing accounts using city policies and procedures.
•Accepted payments over the counter from customers and communicated effectively with the general public about city services. Processed and maintained daily statistical operations for commercial, residential and roll-off services.
•Prepared Journal entries, audit, and coded documents for completeness.
•Developed and maintained a variety of spreadsheets from daily operations for various records and productivity report.
•Up-graded, prepared, verified and accurately processed payroll for 72 employees.
•Closed-out and posted billing charges to customers account.
•Processed Department invoices for payment.
•Ability to learn new procedures quickly and adapt to changes.
Business Bank of California
Centralized Support Specialist 01/03 - 07/04
•Provided courteous and expeditious customer service for account inquiries, researched discrepancies, telephone transfers and other customer needs.
•Processed legal inquiries, summons, warrants and court ordered subpoenas.
•Scanned customer signature and other bank documents.
•Accurately balanced various financial reports.
•Researched and processed deposit corrections, NSF, missing items and general ledger account.
•Responsible for maintaining a consistent high level of security while utilizing internal banking systems to analyze, verify and resolve scrutinized items.
•Communicated effectively with all levels of personnel, customers and legal agencies.
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Sandra Washington
RCI Resort Management
Financial Services Coordinator 02/01 – 10/02
•Responsible for retrieval and distribution of daily bank balances for all resort properties.
•Accurately prepared daily, weekly, and monthly bank deposits for various accounts and accounting functions.
•Received and processed weekly resort operation packages from selected resort properties.
•Compiled various resort data to month-end reports for three accounting managers.
•Independently verified credit applications within specific guidelines in a timely manner.
•Communicated effectively with all levels of personnel.
Venturi Staffing 03/00 – 11/00
Arrowhead Credit Union
Research Clerk
•Researched and returned Federal Reserve items and made necessary adjustments.
•Processed chargeback items.
•Maintained accurate source of receipt file for banks of first deposit.
•Communicated effectively with all levels of personnel
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