Customer Service, Data Mangment
Resume:
Clairissa Maddy
*** * *****, *******, ** *****, Home Phone 316-***-****, Cell Phone 316-***-****
EXPERIENCE
Data Coordinator, Child Care Aware of Kansas, 2012-Present
Maintenance of computer database system and all applications
Generate and develop data reports
Develop computer and data trainings and manuals
Participate in community events
Monitor statewide Referral Center for compliance of all required outcomes.
Team Member, Target, 2007-Present
Customer Service, team member on sales floor, assists guests with questions and merchandise needs
Operate computerized cash register; restock merchandise on racks and tables.
Senior Manager, Call Center, Child Start, Inc., 1992-2012
Supervisor of 3 full time referral call center staff
Develop, organize and present professional development events
Phone consultation with parents, child care providers and community
Budget preparation and management
Maintain computer database system
Compile and analyze data and reports
Orientation and training of staff and volunteers
Community contact for parents and family child care providers
Agency liaison for logistical planning, coordinating and technical support of community activities and events.
EDUCATION
Bachelor of Science Degree, Wichita State University
oMajor: General Studies with a focus on Psychology and Sociology,
Associated Arts Degree in Child Care and Guidance, Barton County Community College
CERTIFICATES
Certificate in Supervision-CMD-Wichita State University
Certificate in Management-CMD-Wichita State University
Child Development Associate Certificate
Love and Logic Instructor
Model Approach to Partnership in Parenting (MAPP) Instructor
Mental Illness First Aid
COMMUNITY INVOLVEMENT
Foster Parent trainer for Lutheran Social Service-classes included, but not limited to, Model Approach to Partnership in Parenting (MAPP), Love and Logic, Active Parenting, Independent Living Skills, Volunteer with United Way for Earned Income Tax Credit program
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