Customer Service Active Directory

Fritz Nkwenchi

*********@*****.*** 615-***-**** 5160 Rice Rd., Antioch, TN 37013

COMPUTER REPAIR TECHNICIAN

A bi-lingual organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. Best known for the love of computer, Windows 7 operating system, and repairs.

EDUCATION CERTIFICATIONS

Certifications:

Microsoft Certified Technology Specialist (MCTS) Windows 7

Education:

IT Certification Training, Lab Four Professional Development Center, Nashville, TN

Higher institute of management studies (HIMS) Cameroon

Summerset Bilingual College Buea

Competencies:

Hardware

•Computer Assembly/Disassembly

•Laptop / Desktop Repair

•Hardware Installation

•Hardware Troubleshooting

•Network Troubleshooting

•Cisco Routers

•Network Installation

Software & Tools

•Windows XP, 7, 8

•Software Installation

•Software Upgrades

•Windows 7 migration

•Imaging

•Antivirus installation, configuration and maintenance

Active Directory

Business Skills

•Customer Service

•Help Desk

•Reports & Records

•Microsoft Office 2010/2013

•Bi-lingual(English and French)

WORK EXPERIENCE

Asurion premier support tech. May 2016 present

Troubleshooting customers Mobil device

Educating customers and assist in device setup

Assist users with inquiries relate to department repair policies in a timely manner

Log and input trouble tickets in order to analyze and track service response and problems to final resolution

Help desk support, Apex systems, Nashville TN November 2015 – May 2016

Repaired Computers and laptops

Installed network Printers

Installed Software and assigned user rights

Troubleshoot and remove viruses and malware

Used CompTIA computer codes to document hardware failures in the process management software.

Resolved user issues and backed up data

Configured, installed and maintained printers at the U.S Bank/state Farm insurance Branches in Tn

Desktop support, Urban League, Nashville TN July 2015 – Present

Identify and communicate potentially complex repair situations to management, original equipment manufacturers or other partners as appropriate.

Provide responsive assistance to staff on the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines

Used Team Viewer and RDP to remotely troubleshoot and resolve software problems on Windows XP and Windows 7 computers.

Ensure desktop computers interconnect seamlessly with diverse systems including file servers, email servers, computer conferencing systems, application servers, and administrative systems

Used Symantec Ghost to capture image and push out image to computers.

Install, Maintain and update software.

Used active directory to create, maintain and administer user accounts

Troubleshoot and remove viruses and malware

Configured, installed and maintained network printers.

Regularly backed up data and verified back up compliance.

Migrated computers and user accounts from Windows XP to Windows 7

Migrated to office 365 from exchange 2010

Computer Repair Technician Abacus (Genco), Lebanon TN November 2015 – May 2016

Performs hardware and cosmetic repairs on Notebooks, Desktops, and LFF systems.

Used Symantec Ghost to capture image and push out image to computers.

Tore down and replaced parts in systems

Responsible for dispositioning inventory between recovery grades (retail, wholesale, sort and settle)

Troubleshoots and diagnoses hardware and software issues for a wide range of systems (Notebooks, Desktops).

Determines the most cost effective course of repair and updates disposition of systems.

Determined the most cost effective course of repair and updates disposition of systems

Determines the most cost effective course of repair and updates disposition of systems

Loaded, unloaded and moved products to storage in an efficient and safe manner.

Operated within standard operating procedures (SOPs) and Job Safety Analysis (JSAs)

Housekeeping, Omni Nashville Hotel TN May 2014 – August 2015

Receiving and storing inventory and replenishing materials around the facility as requested

Answering guest calls, maintained a clean and safe work area, and responded to guest requests requested process

All-star (vi-Jon), Smyrna TN March 2014 – May 2014

Assisted in stocking up shelves with produce

Packing and handled customer transactions

Maintained clean and safe work area

Support Staff, Cameroon Development Cooperation (C.D.C) 2013 - 2014

Data entry

Receive an make organization appointment calls

Stock keeping and inventory control

Contact this candidate