Customer Service Representative

REBECCA LYONS

***** ***** ******* ** *******, TX 77039 © 713-***-**** *******.*******.*****@*****.***

Professional Summary

Qualified Customer Service representative with 7 years in fast paced customer sercive and call center environment. Personable and professional under pressure.

Work History

Metropolitan Transit Authority June 2009-June 2016

CUSTOMER SERVICE REPRESENTATIVE

Duties included receiving inbound calls from clients riding fixed bus routes wanting to know Houston, Texas time or bus routes or information on metro services also crossed trained on metrolift services aiding disable clients and mentally challenged clients providing information where driver was located time driver would be at there cross trained on doing some information for metro lift and fixed routes.

Asurance Insurance July 2005-Sept 2008

CUSTOMER SERVICE REPRESENTATIVE

Clients would call inbound and do claims for there cell phone duties included filing claims and determining if they were eligible to file claim we would put order in for the phone for clients addressing customer inquiries, solving problems, and providing new product information.

MCI June 2000-Sept 2005

SALES REPRESENTATIVE

Called clients to offer long distance and local services for their cell phones and house phones was also nominated several times to be top 10% of sales rep

EDUCATION

Medical Assistant

National Institute of Technology

SKILLS

Bilingual

Quick Learner

Training Development aptitude

Strategic Sales Knowledge

Strong Client Relations

Exceptional Communication Skills

REFERENCES UPON REQUEST

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