Customer Service Sales

MADELINE SANTIAGO

*** **** ******, #*, *****, NY 10459 Cell:347-***-**** / *******************@*****.***

SUMMARY OF QUALIFICATIONS

Over ten years of experience in handling cash, balancing a register and assisting customers

Bilingual: Proficient in English and Spanish

Able to work independently and in teams

Able to multi-task and work well under pressure

Knowledge of PowerPoint, Excel, MS Word, Typing 30wpm

Able to develop and implement effective action plans

EXPERIENCE

Raymond’s Rooms for Rent New York, NY 03/2013-11/2014

Office Assistant

Answered incoming calls

Scheduled appointments for clients.

Operated office machines, such as photocopiers, facsimile machines, voicemail systems and personal computers

Assisted clients with convenient place to live.

Compiled, copied, sorted, and filed documents including fingerprint applications

Security Elite Guards New York, NY 09/2011-11/2012

Office Assistant

Received incoming calls regarding job placement and orientation

Scheduled appointments for clients to come in for 8hr,16hr, and fireguard certifications

Operated office machine such as photocopiers facsimile machines and computers.

Compiled, copied, sorted, and filed documents including fingerprint applications

Grace’s Market Place New York, NY 02/2010-03/2011

Cashier

Responsible for tallying cash register funds at close of shift

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices

Greeted customers and ascertained what each customer wants or needs

Recommended, selected, and helped customers locate merchandise based on customer needs and desires

Citarella New York, NY 05/2007-12/2009

Cashier

Greeted customers entering the establishment

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Computed sales prices, total purchases and received and processed cash or credit payment

Placed special orders or call other stores to find desired items

Described merchandise and explained use, operation, and care of merchandise to customers

Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change

EDUCATION

STRIVE, Inc 08/2012

Office Operations Program - MOS Certificates of Completion

Some College

Plaza College

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