Customer Service Office

Eden Borja

Tel: 403-***-****

Email: ***********@*****.***

OBJECTIVE:

To obtain Administration/Receptionist position that would enable me to showcase years of Customer Service, Reception, Administration, Accounting, AP and AR experiences together with strong team work, leadership, and organizational skills.

SUMMARY OF QUALIFICATIONS

Sufficient background in Customer Service, Accounting, Administration and Clerical responsibilities,

Proven professional customer service skills with numerous years of experience,

Canadian & international

Strong knowledge of computer applications & database such as Word, Excel,

PowerPoint, Access and M1 Software, SAP, DFM Accenture, Sage Simply Accounting, and SMART system application

Trustworthy, motivated, detail oriented and hard worker

Able to learn new procedures quickly, and work well independently with minimal supervision

Loyal, proven leadership abilities and organizational skills, patient and tactful when dealing with difficult situations

Bilingual – fluent in both English & Tagalog

EMPLOYMENT EXPERIENCE

Accounting Associate (Part-Time)

Walmart Calgary, AB December 2015 – Present

Replenish ATM (banking machine), and self-checkouts

Daily pick-up processing and identifying long/shorts in the registers and office

Process Cash Fund Transfers

Process Purchase Orders

Research and challenge all charge backs

Completing TRM procedures and bank deposits;

Prepare and review key reports and reconciling some key journal accounts.

Prepare daily and weekly reports for store’s Accounting office and Head Office

Customer Service Specialist (Part-Time)

Walmart Calgary, AB September 2011 – November 2015

Respond to customer requests for information and service, in a polite and professional manner

Prepare perpetual inventory, department count requests, exceptions and price changes

Provide a clean, stocked, well-zoned store

Provide satisfactory service to the customers in understanding of products in the department

Solve the problems, arising out of the consumption of goods and services; communicating their complaints for solution to the management

Perform other duties from other departments as needed

Eden Borja

Receptionist/Office Administrator/Accounting (AP/AR) Support - Extreme Engineering, Schlumberger Co. Calgary, AB November 1, 2012 – May 31, 2016

Receptionist/Office Administrator

Respond to employee requests or complaints about office equipment, furniture, supplies, and building maintenance issues by organizing services

Handle complex and confidential secretarial and administrative assignments

Type formal letters, interoffice correspondence and miscellaneous documents; proofreads work for accuracy, compose correspondence and response to inquiries on own initiative

Answer and screen incoming phone calls and directs the calls to the right person

Prepare and transmit sensitive document packages

In charge of travel and boardroom bookings

Coordinates and arrange seminars and trainings

Prepare e-Claims expense for General Manager/Vice President

Handle bi-weekly office supply orders and maintain appropriate quantities in the supply room

Update the phone list and the master list for monthly distribution

Accept incoming courier packages and prepare outgoing packages

Process daily outgoing mail using postage machine and retrieve incoming mail including opening, stamping and sorting

Untaint the record of the employee in the company’s directory as an LRA

Assist with administrative flow and special projects from other department as needed

Accounting (Accounts Payable/Receivable) Support

Process invoices related to A/P accounts including matching and data processing

Process invoices related to A/R accounts and sending them to the suppliers

Encode AR cheques and post them to the system

In charge of accurately posting monthly payables & reconciling monthly statements

Process cheque runs and set up on-line payment batches for the accounting team

Coordinate with vendors regarding invoicing and payment inquiries and discrepancies

Check the inventory of materials and products for manufacturing department

Perform other duties as needed

EDUCATION AND TRAINING

Reeves College City Center, Calgary AB

Oil and Gas Administrative Assistant Diploma, 2013

University of Nueva Caceres, Naga City Philippines

Bachelor of Science in Nursing, 2009

Bicol University, Legazpi City Philippines

Bachelor of Arts in English, 1992

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