Customer Service Representative

Te’Careay M. Lumpkin

***************@*****.*** 832-***-****

OBJECTIVE:

Seeking a customer service opportunity with a constructive and stable company.

WORK EXPERIENCE:

April 2016-Present Houston, Texas

ALLIEDBARTON SECURITY SERVICES

Security Professional/Non Commissioned/Level II

Guard, patrol, monitor premises assisted by CCTV, and recognize public safety hazards

Enforce ordinances or regulations and warn persons of infractions or violations

Document hourly written reports while on duty

March 2014- November 2015 Houston, Texas

UNIVERSAL PROTECTION SERVICES

Security Professional/Non Commissioned/Level II

Authorize entry and exit of individuals by enforcing Homeowners Housing Authority regulations

Answer alarms and investigate disturbances

October 2013- September 2014

HARRIS COUNTY TOLL ROAD AUTHORITY

Customer Service Representative/EzTag

Assist with eztag activations, violations and tollway inquires

Handle payments onto account and provide directional assistance

July 2012-October 2013 Houston, Texas

iQOR

-Customer Service Representative

Confer with customers via telephone by offering customer support in regards of devices and accounts

Support on billing, technical, and activation, as well as troubleshooting

July 2007- September 2011 Houston, Texas

MD ANDERSON CANCER CENTER

-Patient Escort/Patient Transportation

Demonstrated knowledge of institutional/departmental policies

Escort hospital and ambulatory patients traveling by wheelchair or gurney to their destinations

safely and efficiently. Transport blood and specimens between nursing unit and Laboratory

VOLUNTEER- Present

Gulf Coast Regional Blood-Donor/Volunteer

Houston Food Bank –administrative ambassador at the welcome desk by greeting volunteers,

visitors and guests, and directing them to the appropriate areas, informing Houston Food Bank

staff of visitor arrivals and front desk duties.

SKILLS:

Express ideas clearly and confidently in speech and writing

Proficient with various computer software programs such as Microsoft and Adobe applications

Advanced in various operating systems such as Mac and Windows interface

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