Sales Customer Service
Resume:
MICHAEL A. JACKSON
**** *. **** *******, ** ***20
773-***-**** *********@*****.***
Objectives
To obtain a position rooted in providing top quality customer service and where my talents and organizational skills can maximize company growth and profitability.
Experience
Swissport International Ltd. Chicago, IL. 7/2015 – 4/2016
Cargo Agent
Arrange pickup of freight and cargo for delivery to loading platform.
Expedite and route movement of incoming and outgoing cargo and freight shipments in airline, train, and trucking terminals, and shipping docks. Maintain cleanliness throughout the restaurant.
Prepare manifests showing baggage, mail, and freight weights, and number of passengers on airplanes, and transmit data to destinations.
Check import/export documentation to determine cargo contents, and classify goods into different fee or tariff groups, using a tariff coding system.
Enter shipping information into a computer by hand or by a hand-held scanner that reads bar codes on goods.
Retrieve stored items and trace lost shipments as necessary.
Direct delivery trucks to shipping doors or designated arranged areas and help load and unload goods safely.
Direct or participate in cargo loading to ensure completeness of load and even distribution of weight.
Route received goods to first available flight or to appropriate storage areas or departments, using forklifts, hand trucks, or other equipment.
WALMART Chicago, IL. 5/2016 – Present
Caps Team 2
Unload merchandise from delivery trucks and place stock in the appropriate location such as the backroom and sales floor.
Utilize the handheld scanner to identify items needed on the sales floor and retrieves merchandise from inventory bins, occasionally utilizing a ladder or power equipment, such as a power jack or sky lift.
Maintains accurate inventory controls by categorizing merchandise in bins by department, labeling overstock merchandise, scanning merchandise daily, adjusting inventory levels in the permanent inventory system.
Ensure a safe and clean environment by maintaining safety standards, such as stabilizing merchandise on risers, high walls, and features; securing merchandise on displays; ensuring ladders are properly secured; removing empty pallets, cardboard, and trash from the sales floor; and performing maintenance and cleaning which requires keeping floors dry, neat, and clean.
McDonald’s Chicago, IL. 7/2012 – 7/2014
Crew Member
Work in the kitchen preparing food orders for various customers.
Operate the cash register, maintain and operate the drive-thru.
Maintain cleanliness throughout the restaurant.
Complete other assigned tasks given.
Walmart Chicago, IL. 2/2011 – 8/2011
Inventory Management Associate (IMS Associate)
Unload merchandise from delivery trucks and place stock in the appropriate location such as the backroom and sales floor.
Utilize the handheld scanner to identify items needed on the sales floor and retrieves merchandise from inventory bins, occasionally utilizing a ladder or power equipment, such as a power jack or sky lift.
Maintains accurate inventory controls by categorizing merchandise in bins by department, labeling overstock merchandise, scanning merchandise daily, adjusting inventory levels in the permanent inventory system.
Ensure a safe and clean environment by maintaining safety standards, such as stabilizing merchandise on risers, high walls, and features; securing merchandise on displays; ensuring ladders are properly secured; removing empty pallets, cardboard, and trash from the sales floor; and performing maintenance and cleaning which requires keeping floors dry, neat, and clean.
United Human Resource Chicago, IL. 7/2010 – 9/2010
Internship
Unload merchandise from delivery trucks and place stock in the appropriate location such as the backroom and sales floor.
Responsible for the containment and distribution of groceries to the local neighborhoods.
Walgreens Chicago, IL. 6/2009 – 8/2009
Internship
Assist customers in a variety of departments, photo development, grocery, and health and beauty sections.
Stocked shelves, performed cleaning duties which included light mopping, dusting, and bathroom detail.
Skills
Ability to interact and communicate effectively with other team members.
Excellent organizational skills
Able to take lead in team operations.
Possess excellent software skills in Microsoft Word, Excel, and PowerPoint
Able to adapt easily to a constantly changing work environment.
Dependable, motivational to others
Education
Chicago International Charter School (CICS Longwood) 2009
High school
References
Available upon request
Contact this candidate