Customer Service Office Assistant
Resume:
Nicole Vo
Houston, TX, 77057
Phone: 832-***-****
Email: **.********@*****.***
Education
Alief Taylor High School – Houston, TX
August 2009 June 2013
GPA – 3.5/4
Honors/Awards: Honor Roll 2010 2013, Student of the Month 2011, Scholastic Art Award 2010 Houston Community College
August 2013 c urrent
Smithwood Medical Institute
April 2015 June 2015
Work Experience
McDonalds, May 2012 May 2013
● Cashier/Production
● Maintained high standards of customer service during high volume, fast paced operations
● Took initiative to find extra tasks when scheduled duties were completed
● Handled currency and credit transactions quickly and accurately J. Eric Lu Insurance Agency, August 2012 June 2013
● Office Assistant
● Answer phone, greet and help customers with queries and resolve basic concerns
● Created databases and spreadsheets for client’s information
● Operated office machines including PC, fax and photocopier
● Performed basic and routine typing assignments
● Excelled within deadline intensive environment, ensuring the accurate and on time completion of all projects.
Houston Digestive Diseases Consultants, February 2014 c urrent
● Insurance Verification Specialist/Office Assistant
● Verify patient insurance information via web or phone
● Maintained and updated insurance information for all patient files
● Assessed and adjusted insurance policy medication coverage as required.
● Scanned reports and test results to patient’s chart
● File important documents and reports in doctors’ folder Hank’s Cajun Crawfish, February 2015 August 2015
● Waitress/Runner
● Welcome customers as they arrive and ask for seating preferences
● Seat customers and offer drinks and menu
● Take food and beverage orders and communicate to the kitchen
● Ensure order delivery to the table in a timely manner
● Ensure quantity, quality and accuracy of order
● Picked orders from the kitchen and delivered to the customers
● Provided consistent prompt, friendly service
● Quickly buss and clean tables for the next waiting customers Studio Movie Grill Copperfield, November 2015 c urrent
● Server
● Immediate greet as guests enter the theater
● Maintained knowledge of current menu items
● Delivered exceptional service by serving guests in a timely, friendly manner
● Quickly but accurately placed orders in handheld
● Responsible for closing all tabs in assigned theaters on time
● Run server reports for each shift
Volunteer Experience
● Alief Community Cleanup 2010
● Annual Back to School Drive August 2011
● Feast of Sharing November 2011
● Rockets Run 2012
Skills
● Basic knowledge of PC and computer software
● Excellent organizational, interpersonal and multitasking skills
● Comprehensive understanding of compliance and safety protocols
● Highly motivated, flexible, reliable
● Certified in Office Word 2007, Customer Service, Phlebotomy and CPR
● Trained to perform venipunctures and capillary punctures
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