Customer Service Manager

WILLIAM A.SMITH

**** ***** *** *****: 603-***-****

Reading VT 05062 Email: ********@*******.***

Qualifications Experienced Customer Service Representative Excellent Communication Knowledge of principles, process and products, offered.

Employment History

Service Manager/Customer Service Allen Brothers Oil February 2014 to June 2016.

• Scheduled service work and processed estimates

Collection Manager/Customer Service HP Energy Solutions 2011-February 2014

Talked with customers and provided information about products and services.

•Made sure customers' problems were resolved and maintained records and transactions.

•Recorded details of inquiries, complaints, and responses, including actions taken.

•Responsible for customers' service, billing orders and accounts.

•Determined charges for services, collect unpaid deposits or payments arrange for billing

•Notified customers the results of actions taken and planned adjustments.

Collection Manager/Customer Service Cota & Cota, Inc. 1998-2011

•Checked credit information for services and products, as needed.

•Obtained personal and financial data to complete credit report.

•Prepared reports of findings and recommendations.

•Verified references and employment history.

•Provided credit report information by mail, e-mail or by telephone.

•Resolved customer service issues and concerns, as needed.

Conn River Bank- Loan Officer 1995-1998

•Sold bad assets, and property evaluations to determine what to sell then for.

•Approve loans within limits & refer loan applications outside the limits to management for approval.

•Updated bad loans and sold assets, services and products to meet customers' needs.

•Reviewed and updated and submitted applications for recommendation for asset sales. Many years of lending experience.

Education

Albany Business College-AA in Business Banking Courses– 1 year Paul Smith College

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