Computer Hardware

Jason Hilton

Independence Rd, Fort Worth TX *****

817-***-****, ************@*****.***

Professional Summary

Experienced and passionate CompTIA A+ certified IT professional with a degree in electronic engineering technology. I have 5+ years’ experience with repairing, building, configuring/troubleshooting computers/ laptops, printers and networks in a remote (RDP) and onsite environment. Expertise in computer hardware, software, networking/protocols, computer break/fix and computer security protocols. Recognized as calm under pressure, self-motivated certified IT professional.

Skills

Strong technical and customer support

Troubleshoot printer, laptop, and desktop computer hardware/software problems

Ability to configure TCP/IP network connections

Excellent end-user communication (phone, IM, email, in-person)

Independent, team-oriented, and collaborative

Self-motivated quick learner

Ability to resolve ticketed issues using clear and user-friendly language

Knowledge of LAN/WAN network protocols DHCP, DNS, 802.11x

Ability to troubleshoot and resolve client-side connectivity issues

Ability to set up a network.

Remote Desktop Protocol etiquette

Certification

CompTIA A+, Passed 4/19/16

Education

Computer Technician - Career Step February 2016

Certificate of Graduation with Honors

Detailed study of computer hardware: building a customized computer, motherboard and power supply types, etc.

Proficient in setting up system BIOS and in managing user interfaces, boot sequences, and startup utilities.

Configuring, installing, troubleshooting and maintaining Microsoft OS drivers (XP, Vista, Windows 7).

Installation of all computer components, including: hard drives, memory, CPUs, adapter cards, video drivers, etc.

Setting up disk activity performance monitor, browser configuration, changing file ownership, creating a restore point, installing/removing a variety of software, and knowledge of network cables and connectors.

Maintaining computer/network security, including: storage devices, backup media, security technology, virus protection software, removing viruses/malware, and analyzing/defragmenting a hard drive.

ITT Tech-Arlington, TX 2001

Associate of Applied Science, Electronic Engineering

Experience

WW Grainger, Support Specialist, 2007-Present

Worked with SAP and Windows 7 to troubleshoot inbound issues

Demonstrated the ability to keep calm under pressure and prioritize multiple tasks.

Resolved complex issues in a timely manner.

Effectively trained backfill candidates to use SAP, email, Access and other tools needed for support roles.

Worked under very limited supervision where self-motivation was expected.

WW Grainger, Inbound Quality Auditor, 2005-2007

Worked with limited supervision to develop an automated audit process.

Checked accuracy points using Symbol mobile device and communicated accuracy issues with management.

Developed a MS Access database to automate the audit process that is still used today.

Configured mobile technology to record data and upload into Access to automate the audit process.

Managed stressful situations effectively.

Documented and reported root cause analyses.

WW Grainger, Product Placement, 2000-2005

This role was a self-supervised position.

Worked with SAP to track different metrics for correct placement to increase the output from the team.

Used Windows XP, Vision and DC Profiler to arrange products by size, weight and sales.

Led slotting and product placement projects with up to 20 under my supervision.

Frank Jr Roofing, IT Support, 2013-2016

Worked in a part-time basis for this position

Manage 20 pc’s for the company and managed them using LogMeIn.

Purchased and setup computers and laser printers for a mobile platform

Helped users understand how to use the different applications needed for the job.

Repaired and configured Laptops and Desktops and repurposed computer equipment.

Took old computer equipment out of the field, removed hard drives and sold it at auction sites.

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