Medical Scheduler/Customer Service Specialist

Christy Victor

**** *. ******** **** ** Thomasville, GA 31792

229-***-**** • ***********@*****.***

Professional Objective

Experienced professional seeking to a challenging and responsible position that rewards superior

performance with the opportunity for personal growth and advancement.

Work Experience

Thomasville Orthopedic Center

Medical Scheduler June 2011-July 2016

● Schedule surgery

● Schedule MRIs and CTs

● Verify benefits

● Work out of pocket expenses for surgery and in office MRI charges

● Precert surgeries and tests

● Worked with computer programs: MicroMD, DRS, EDI, Microsoft Outlook, Microsoft Word, Adobe

Reader, Internet Explorer

Front Desk

● Answered incoming calls

● Check in patients, update patient's chart

● Verify eligibility

● Scheduled appointments

● Collect and post payments

● Daily deposit

● Scan documents into patient's chart

● Worked with computer programs: MicroMD, DRS, EDI, Microsoft Outlook, Microsoft Word, Adobe

Reader, Internet Explorer

Joseph H. Berger, M.D.

Surgery Coordinator June 2004-June 2011

● Schedule surgery

● Managed all precertifications

● Verified benefits prior to surgery and in office procedures and CTs

● Calculated, collected, and posted out of pocket expenses

● Posted all office and surgery charges

● Gave allergy shots and Depo Medrol shots

● Performed in office CT scans

● Travelled to satellite clinics

● Filed all claims

● Worked denied claims

● Worked up and posted refunds

● Worked with computer software: Medic, Microsoft Word, Adobe Reader, EDI, MicroMD, Internet

Explorer

Meylor Chiropractic

Chiropractic Assistant October 2003-May 2004

● Opened and closed clinic daily

● Answered incoming calls

● Scheduled appointments

● Updated patient information

● Entered daily charges

● Entered and collected payments

● Daily deposit

● Posted insurance payments

● Worked denied claims

● Developed x-rays

● Started patients on therapy

● Worked with computer programs: Microsoft Word, Outlook Express, Internet

Explorer, Eclipse, Pinnsoft

Archbold Integrative Medicine

Office Manager October 2001-September 2003

● Opened office in 2001

● Ordered all supplies

● Managed all schedules

● Managed medical records

● Daily deposit

● Assisted patients daily

● Assisted Medical Director

● Worked with computer programs: Unity, Microsoft Word, Microsoft Outlook, Internet

Explorer, Spectra Soft,

South Georgia Surgical

Surgery coordinator May 1995-April 2001

● Scheduled surgery

● Managed all precertifications

● Financial counselor

● Daily deposit

● Assisted with office procedures

● Worked with computer programs: Medic, Microsoft Word

Education

Southwest Georgia Technical College

Customer Service Specialist Certification

Southwest Georgia Technical College

ICD9 and CPT coding Certification

Diploma

Thomas County Central June 1993

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