Customer Service Microsoft Office

NEIDE C. ALLAF

** ***** ****** #*** 508-***-****

Worcester, MA 01609 Email: *****.*****@*****.***

SKILLS

Trilingual (English, Spanish, Portuguese) Organizational

Communication Written/Verbal Multi-tasking

Familiar with Microsoft Office 2007: Outlook, Word, Excel, PowerPoint Detail-oriented

CONTINUING EDUCATION

BOSTON UNIVERSITY, Boston, MA

Certificate in Paralegal Studies: 2010

Graduate

EASTER SEALS, Worcester, MA

Comprehensive Office Administration Certification: 2009

Training includes customized instruction in Microsoft Office applications, as well as instruction in QuickBooks accounting software.

MASSACHUSETTS IMMIGRANT& REFUGEE ADVOCACY COALITION, Worcester, MA

Immigration Law Training Certification: 2010

Training includes instruction in Immigration Law

INTERNSHIP

LAW OFFICE OF RANDY FELDMAN, Worcester, MA 2009

Volunteer

Translated and verified the legality of documents for immigration filing

Acted as an interpreter and liaison between lawyers and their clients

Processed outgoing mail

EDUCATION

FEDERAL UNIVERSITY OF MINAS GERAIS, Belo Horizonte, Brazil

Bachelor of Language Arts

Concentration- Literature and Language Arts

EXPERIENCE

HOLOGIC, INC., Marlborough, MA

Medical Devices Assembler 2013 - 2016

Follow detailed manufacturing processes to ensure accuracy in clean room assembly

Maintain sterile equipment and clean working environment

Measure push rods and cannulas to assembly biopsy markers for breast cancer diagnostic

Fit springs to the push rods and attached them to cannulas

Verify markers with attention to debris or damages

Insert markers into the cannulas

Inspect markers with microscopic camera to ensure they are positioned properly in the cannulas

Place the product on trays and confirm the precise set up and cleaning

Package, seal, and label the final product

Act as team leader to run the activities at clean room

TELEMED SYSTEMS, Hudson, MA 2011-2013

Assembler

Responsible for the assembly of medical snare devices used in surgery

Measure, cut, and inserted wires into the tubes

Ensure snares are properly fitted into their individual tubes

Prepare assembled product for final inspection and packaging

PRICE CHOPPER, Shrewsbury, MA 2010-2011

Food Prep

Arranged salads and dairy products in food display stations

Cleaned in and around display cases food preparation/storage areas

Inspected and performed basic quality control duties for meats and produce

COLUMBIA TECH, Worcester, MA 2006-2008

Inventory Control/Data Entry Clerk

Kept records of products entering or leaving the stock room

Confirmed accuracy of orders through computer database and bill of lading

Sorted, organized, items for inventory control

CAFÉ SERVICES, Marlborough, MA 2004-2006

Customer Service Agent/Cashier

Prepared and arranged garnish and appetizers to be served to restaurant patrons

Determine total charges and receive cash payments from customers

Assisted customers by answering questions and resolving any complaints or issues

ROTISSERIE GRILL, Westborough, MA 2003-2004

Server Assistant

Ensured that the service areas were clean, stocked, and visually appealing

Assembled,/mixed and delivered salads, desserts, and breads to wait staff

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