Manager General

Wendell Ogsila Ong

**** ******** ******, **********

Village, Makati, Philippines

Email: ******************@*****.***

Phone: 011-63-939-***-****

EDUCATION

College:

Bachelor of Science Major in Nursing - 2010

Best in Thesis

Chairman/President, Student Council

Calayan Educational Foundation

Lucena City, Quezon Province

Associate Degree in Computer Programming - 1997

AMA Computer School

Makati City

Bachelor of Arts - 1996

University of Santo Tomas

Manila

High School:

Philippine Pasay Chung Hua Academy - 1992

Pasay City

Elementary:

St. Peter the Apostle School - 1988

Paco, Manila

WORK EXPERIENCE

General Manager

Hobbywing Solutions Incorporated (BPO)

2015-Present

•Managing daily call center operations to ensure positive, safe and profitable working environment.

•Implement quality and productivity objectives to achieve company goals.

•Ensure that employees follow the company standards, policies and strategies.

•Works closely with the HR in recruiting, training, payroll processing, performance evaluation, promotions, and releasing the employees.

•Coordinate with the department managers in planning short and long term projects, budgets, expense controls, schedules, and manpower.

•Develop and implement staffing and business plans to achieve business target.

•Evaluate key productivity indicators and implement process improvement initiatives.

•Closely works with the maintenance department to identify and report equipment repair to ensure that all equipments works properly

•Address operational, technical and mechanical issues in a timely manner.

•Focuses on financial, business, and administration matters.

•Develop positive working relationship with the support divisions and operations team to ensure proper operational support

•Develop operational strategy and ensure that the operational activities meet the organizational requirements

•Supports operations by supervising staff; planning, organizing, and implementing administrative systems

•Makes sure that the administrative staff adheres to company standards in recruiting, selecting, orienting, and training employees

•Maintaining a safe and secure work environment

•Developing personal growth opportunities

•Accomplishes staff results by communicating job expectations such as: planning, monitoring, and appraising job results

•Initiating, coordinating, and enforcing systems, policies, and procedures

•Provides communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices

•Purchases printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.

•Completes special projects by organizing and coordinating information and requirements

•Works closely with the Admin department in planning, arranging, and meeting schedules; monitoring results.

•Improves program and service quality by devising new applications

•Updating procedures

•Evaluating system results with users

•Achieves financial objectives by anticipating requirements

•Submitting information for budget preparation

•Scheduling expenditures

•Monitoring costs

•Maintains continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs

•Maintains professional and technical knowledge by attending educational workshops

•Benchmarking professional standards

•Reviewing professional publications

•Establishing personal networks

•Contributes to team effort by accomplishing related results as needed

•Tracking Budget Expenses, Staffing, Quality Management, Managing Processes, Organization, Coaching, Communication Processes, Disciplining Employees, Motivating personnels, Promoting Process Improvement

General Manager

Theophilus Resources and International

Consulting Services Corporation

2015-Present

Increases management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives

•Assigning accountabilities; planning, monitoring, and appraising job results

•Developing incentives

•Developing a climate for offering information and opinions

•Providing educational opportunities.

•Develops strategic plan by studying technological and financial opportunities

•Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements

•Allocating resources

•Reviewing progress

•Making mid-course corrections

•Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices

•Coordinating actions with corporate staff

•Builds company image by collaborating with customers, government, community organizations, and employees

•Enforcing ethical business practices

•Maintains quality service by establishing and enforcing organization standards

•Maintains professional and technical knowledge by attending educational workshops

•Reviewing professional publications

•Establishing personal networks

•Benchmarking state-of-the-art practices

•Contributes to team effort by accomplishing related results as needed

General Manager

WLM Transpacific (logistics)

Pasay City

2012-2014

General Manager

PMB Security and Investigation Agency

2004-2012

Admin Manager

Warner Transport

Pasay City

1998-2003

Oversaw all the departments including its assets and employees.

Established quality services.

Lead all planning and strategic activities.

Managed performance of employees with emphasis on efficiency and service delivery.

Assisted in the identification and implementation and continuous improvement opportunities and customer satisfaction opportunities.

Philippine National Red Cross Volunteer

2009-present

Affiliations:

Member, Philippine National Red Cross

Member, Progressive MASONS

Member, Filipino-Chinese Chamber Of Commerce

Member, Pasay Fire Volunteers Fire Brigade

Member, OPM

Member, PCCI

Seminars Attended:

Philippine National Red Cross

Disaster Training

Philippine National Red Cross

Disaster Nursing

Philippine National Red Cross

First Aid Training

Philippine National Red Cross

Basic Life Support

Lung Center of the Philippines

Practical Chest X-Ray Interpretation

Leadership Training

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