Customer Service Microsoft Office
Resume:
MANISHA.D.SOLANKI
DOB: **/**/**** ****************@*****.*** Marital Status: Single
Jun 2006 - Aug 2009 BHAVAN'S COLLEGE, CHOWPATTY, MUMBAI
BACHELORS OF ACCOUNTING AND FINANCE
Specialization in Financial, Cost and Management Accounting
Jul 2005 - May 2006 B.M RUIA GIRLS COLLEGE, GAMDEVI, MUMBAI (H.S.C)
Jun 2003 - Apr 2004 ST. IGNATIUS HIGH SCHOOL, MUMBAI (S.S.C)
IT SKILLS: Microsoft Office Products Word, Excel, PowerPoint, MSCIT and Tally 7.2 with inventory.
LANGUAGES: English: Fluent Hindi: Fluent Marathi: Fluent Gujarati: Fluent
May 2013 – March 2014 WNS GLOBAL SERVICES
Associate – Customer Service Operation
Providing customer Service replying to customer queries and complaints through emails
Assisting customer to book reservation online.
Preparing receipts and forwarding it to customers when requested.
Preparing customer itinerary and forwarding to customers when requested.
Assisting customers in their travel.
Assisting customers to modify the reservation.
Nov 2010 - Nov 2012 Solutions India Systems Pvt Ltd.
Project Coordinator.
Preparing Quotation, Handover document, AMC Proposal and Sales Order in tally.
Filling Vendor Registration Form.
Arranging Engineer for visit as per service calls and as per project going on.
Keeping record of projects.
Payment follow-up through mails and calls.
PERSONAL STRENGTHS: Excellent Communication skills, good leadership qualities, good technical knowledge, self motivated and highly adaptive.
HOBBIES: Reading and Travelling
ADDRESS: A/28, Taj Colony, Pai Street Byculla west, Mumbai-400011
Place: MUMBAI Date:
Contact this candidate