Customer Service Sales
Resume:
Cover Letter
To whom it may concern:
My characteristics display a person that will by any means carry out my duties to the best of my ability as well as in line with the company’s code of conduct. I follow instruction to the letter and will show initiative where I can.
I have the ability to problem solve different scenarios and welcome any challenge. I view making mistakes as a learning curve and will take ownership which will never be repeated.
Should I be considered for the position I have no problem with working any shift whether it be day or night.
I look forward to hearing from you.
Yours sincerely
John-Ross Southgate
PERSONAL DETAILS
Name : John-Ross Southgate
Address : 2-23 Highclere place, Castle Hill, Sydney, 2154
E-mail : ****.*********.***@*****.***
Telephone No : 041-***-****
Drivers Licence : Code 08
Passport No : A041 43414
Visa : 572 (3yrs Student Visa)
EDUCATIONAL BACKGROUND
Institution : Zeekoevlei Secondary School (Matric 2000)
Courses : I C D L (MS Office 2000)
N3 Light Current
Institution : Athlone Technical College (February 2001 – November 2001)
Course : Business Management
Institution : Australian pacific college (14 October 2014 – current)
WORK EXPERIENCE
Company : Directfin Solutions (May 2003 – August 2005)
Position : Insurance Consultant
Duties : Outbound Sales
Up selling to existing clients
Reaching daily & weekly targets
Cold calling
Data capturing
Company : Hotline Call Centre (August 2005 – August 2006)
Position : Insurance Consultant
Duties : Outbound sales
Up selling to existing clients
Reaching daily & weekly targets
Providing excellent customer service
Cold calling
Data capturing
Company : Outsourcing 360 (September 2006 – August 2007)
Position : Team Leader
Duties : Managing a team of 22 agents
Listening to consultants calls and provide feedback
Having production meetings with consultants
Coaching and providing on floor sales training
Motivating sales staff on a daily basis
Dealing with escalated queries
Ensuring that agents product knowledge is up to standard
Initiating Incentives
Company : Cellucity (Vodacom) (April 2008 – January 2010)
Position : Sales Consultant
Duties : Assisting customers with cell phone queries
Assisting customers with cell phone contract
Selling cell phone accessories
Setting up cell phones before client leaves the store
Company : Ooba (August 2007 – August 2014)
Position : Insurance Closing Broker
Duties : Outbound Sales
Up selling to Existing Clients
Reaching daily & weekly targets
Providing excellent customer service
Cold Calling
Data Capturing
Attend to clients queries regarding bond registrations
Liaising with Bond Attorneys
Customer Service
Company : Helpling (October 2014 – December)
Position : Customer Service agent
Duties : Matching clients with cleaners
Responding to e-mail queries
Assisting clients with online bookings
Providing excellent customer service
Dealing with irate clients
Updating client details
Upselling to weekly bookings
Training new agents
Company : Betting.Club (December 2014 – current)
Position : Customer Support consultant
Duties : Attending to clients queries via e-mail and telephone
Bonus allocation including bulk uploading of bonuses
Payment processing of direct deposits and withdrawals
Training of new staff
Customer Verification via Edentiti (Green Id)
Credit card validation and verification
Responsible Gambling Management -Uploading clients to the Responsible Gambling Register
Customer Query Resolution including dealing with irate clients
Closed Account Management – Reviewing of duplicate accounts
Executing and reviewing daily operational reports
Comply with AML and CTF obligations
Active input into new improvement of Customer Service techniques including company Policy & Procedures
Liaising with the Traders regarding pricing and markets
Conversion of Dormant Accounts to Active
Actively liaise with and assist the Marketing Department with the creation and management of promotions
REFERENCES
Available on request
Contact this candidate