Customer Service Manager

OBJECTIVE

To obtain a position with a company that will allow me to utilize the professional office and computer skills I’ve acquired throughout. Gaining such employment will allow growth in a motivating and positive continuing career. I have 8+ years of computer knowledge and 7+ years of medical knowledge; past and present. I have great customer service skills and will offer a vital access to any team.

EMPLOYMENT HISTORY

CAMELLA’S HEALTHY HOMECARE 2016 - Present

OWNER/OPERATOR

Perform a variety of activities for children such as songs, games and storytelling. Develop day by day activity plans. Plan and apply activities to meet the emotional, bodily, intellectual and social needs of the children in the employer’s home. Establish child routines and offer constructive guidance. Ensure kids are supervised at all times. Prepare and dish up nutritious meals and snacks. Set-up policies and procedures regarding disciplinary policies. Provide playing equipment and toys to kids. Ensure kids’ room is clean, well maintained and secure at all times. Provide opportunities for sleep and rest time. Build children’s self respect. Provide daily schedules of activities. Develop culturally suitable programs and activities. Develop numerical activities that establish math and literacy concepts. Provide instant solution or call to help in case of emergency. Keep parents informed regarding child’s development

INSPIRE CAREER CONSULTANTS 2014 - 2016

SENIOR RECRUITER

Sourcing resumes for identifying high quality talent in response to staffing at all levels. Built and sustain a network of potential applicants. Qualify existing profiles to ensure they accurately describe selection requirements. Maintain all statistical data associated with the recruitment of open positions ensuring timely and accurate information processing Conduct the pre-interview and selection process, partnering with the other interviewers to define good candidates for the job. Determined most qualified candidates and made recommendations to hiring manager. Proficient at bringing recruitment offers to a successful close. Conducted background and reference checks on all candidates. Input accurate information into the applicant tracking system.

FOOT & ANKLE CENTER 2011 - 2013

BILLING & CODING SPECIALIST/FRONT/BACK OFFICE

Using coded data to produce and submit claims to insurance companies. Working directly with the insurance company, healthcare provider, and patient to get a claim processed and paid. Reviewing and appealing unpaid and denied claims. Verifying patients’ insurance coverage. Answering patients’ billing questions. Handling collections on unpaid accounts. Managing the facility’s Accounts Receivable reports.

ALLTECH SYSTEMS (CHEVRON) 2005 - 2015

TECHNICAL RECRUITER

Implement cost effective sourcing strategies for identifying high quality talent in response to staffing at all levels. Built and sustain a network of potential applicants. Qualify existing profiles to ensure they accurately describe selection requirements. Maintain all statistical data associated with the recruitment of open positions ensuring timely and accurate information processing Conduct the pre-interview and selection process, partnering with the other interviewers to define good candidates for the job. Determined most qualified candidates and made recommendations to hiring manager. Proficient at bringing recruitment offers to a successful close. Conducted background and reference checks on all candidates. Input accurate information into the applicant tracking system. Designed and Maintained company website.

KERR MCGEE OIL & GAS 2002-2005

HELPDESK/DESKTOP SUPPORT ANALYST

Performed all necessary trouble-shooting, computer systems, virus recovery and hard drive recoveries. Responsible to new user accounts for Microsoft NT setups, passwords login, domain configurations and reformatting computer systems. Excellent customer support. Trouble shoot connectivity issues such as Remote access, Networking issues and Custom reboot process. Developed and implemented PC clean ups and recovery processes and procedures. Create and maintained websites using Dreamweaver, FrontPage and Flash.

EDUCATION

NATIONAL EDUCATION CENTER

CERTIFICATE OF COMPLETION, MEDICAL ASSISTANT PROGRAM 1989

TOMBALL COMMUNITY COLLEGE

COMPUTER PROGRAMMING

1999-2001

HOUSTON COMMUNITY COLLEGE

PROGRAMMER

2001-2002

TEXAS SCHOOL OF BUSINESS

MEDICAL BILLING & OFFICE SPECIALIST

●Maintain 3.9-4.0 GPA

●CPR

2010-2011

REFERENCES UPON REQUEST

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