Sales Customer Service

Ray Mays

254-***-**** McGregor, TX *********@*****.***

Distribution/Warehouse Supervisor

Specializing In -- Logistics Management Distribution Operations Management Employee Supervision

Distribution/Warehouse Supervisor with more than ten years of leading support efforts in large-scale warehouse operations. Demonstrated a record of accomplishment in leading teams of employees in safe operations through effective training and coaching methods. Well-versed in process improvement methodologies including Rapid Improvement Workshops, 6 Sigma and CPS Green Belt Certified, Change Management, Standard Work, Value-Stream Mapping, Project Management and RCCA.

Additional Strengths and Competencies

Warehouse/Distribution Operations Training and Development 6-Sigma Caterpillar Production Systems (CPS)

6 Sigma Microsoft Office Suite – Word, Excel, PowerPoint Kronos SAP RAM IRA Management

Problem Solving Planning Process Improvement Leadership Logistics Supply Chain Safety

Professional Overview

Caterpillar Inc. - Waco Distribution Center, Waco, TX (2009 to 2016)

Operations Support Staff (10/2012 to 1/2016)

Supported distribution center operations to ensure achievement of cost, productivity, accuracy, or timeliness objectives. Collaborated with all departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.

Operational support included Inbound, Outbound, and Inbound Processing Center (IPC) logistics operations, such as transportation or warehouse activities, safety performance, or product quality management.

Trained new associates using OJT, Caterpillar Production Services (CPS) and 6 Sigma principles and on-the-job training. Drove accountability with Continuous Improvement processes and metric measurement.

oMonitored specific supply chain-based performance measurement systems.

oEstablished and or monitored specific supply chain-based performance measurement systems.

oMaintained metrics, reports, process documentation, customer service logs, or training or safety records. Resolved issues related to safety quality, velocity, and cost.

Key Achievements

Implemented material flow management systems to meet production requirements.

Participated in carrier management processes, such as selection, qualification, or performance evaluation.

Resolved problems concerning transportation, logistics systems, imports or exports, or customer issues.

Developed and implemented new cost metric reporting tool to reduce gaps in monthly reporting. The new process uses the actual hours from the Kronos timekeeping system to improve reporting accuracy.

Warehouse Associate/Team Lead (2009 to 10/2012)

Work closely with the staff, new hires, and incumbent employees to establish and maintain a productive operation focused on safety, quality, velocity, and cost.

oParticipated on continuous improvement teams as a Subject Matter Expert in warehouse operations, safety and logistics.

oConducting Performance Improvement dialogues at the cell level.

Warehouse Associate/Team Lead (Continued)

Adjusted staffing and scheduling to meet the section's production plan and flow requirements

Supported open stations in supporting of absent Team Members, Team Leads, or Section Managers.

Accountable for area's metric accuracy and timeliness of reporting.

oCollected data and updated metric boards as needed.

Key Achievements

Collaborated on creating and updating Standard Work -- monitored and inspected for compliance with Standard Work at the point of production.

Trained new team members -- Helped to resolve issues related to safety, quality, velocity, and cost metrics.

Rapid Improvement Workshop – improved the efficiency of the layout in the PA20 Packing area.

oIntroduced conveyors into the area to eliminate much of the walking in the area and reduced the size of the pack lane. The process delivered parts to the packer saving time packing and shipping to the dealers.

Quality Cars Inc. Waco, TX

Sales and Operations Manager 05/2001 to 11/2008

Directed overall operations of the dealership to meet or exceed set goals.

oPlanned and directed staffing, training, and performance evaluations to develop and control sales and service programs. Reviewed operational records and reports to project sales and determine profitability.

oPrepared budgets and approved budget expenditures.

Directed, coordinated, and reviewed activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.

Determined price schedules and discount rates.

Planned advertising services and secured information on vehicles and customer specifications.

Resolved customer complaints regarding sales and service.

Education & Professional Development

Associate of Arts Degree General Studies

McLennan Community College

Bachelor of Business Administration Degree

Tarleton State University (Projected Graduation Dec 2017)

Certified 6 Sigma Green Belt

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