IT Repair

Courtney Engelmann

**** ***** ** ****** ** ***** 541-***-**** ***********@*****.***

Skills & Abilities

Have Installed, Configured, Maintained, Recovered every version of Windows from Windows 3.1 to Windows 10, Have Administrated WindowsNT/Server 2k and Server 2003

Have flashed the ROM of Android devices, and recovered soft-bricked devices.

Have built desktop PCs, refurbished laptops, rebuilt net-books, replaced the hard-disk in an IPod and built a 3d printer.

Have configured networks with servers, work groups, shared multifunction devices, and networked multifunction devices, and have knit new ends on RJ-45 and RJ-11 cables

Experience

PERSONAL MEDICAL ATTENDANT COALITION FOR TEXANS WITH DISABILITIES, CDS DIVISION 12/2011 TO 11/30/2015

Designed and Built Desktop PC, provided administrative level support for physically handicapped client.

Installed software and configured accessibility settings between OS and software applications.

Configured Network to support handicapped accessibility of networked devices.

Reduced the client’s A1C to 6.4 while providing Personal Attendant services

Prevented deterioration of client’s overall health in-spite of Inflamed gallbladder prior to surgery.

Ensured that client’s recovery from Gallbladder removal surgery was free of complications.

Promoted In-place to Manager

Interviewed, trained, and oversaw other employees providing Personal Attendant services for handicapped client.

Assigned hours, completed time-sheets and other paperwork, verified accuracy of same.

IT SUPPORT COMMITTEE FOR A CONSTRUCTIVE TOMORROW (CFACT) 01/2009 TO 12/04/2015

Designed and Built Desktop PCs Provided administrative level support that exceeded clients requirements for 6 years.

Made after-market customization of Laptops to allow client to effortlessly integrate with the office network.

Education

Currently enrolled in fall classes at Lane Community College, AAS: Drafting

College incomplete 2005-2008, Art Institute Online and Academy of Art University

High School Diploma 1998

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