Customer Service Manager

Krystale Mendez

*** ****** ** ********* **. ***** 321-***-****

******.********@*****.***

Objective:

To obtain a challenging position, in a growth oriented company, where I can effectively demonstrate my skills and further my development.

Qualifications

*Outstanding customer service and interpersonal skills

*Highly organized, with great attention to detail and follow through

*Able to quickly learn new procedures and methods

*Ability to exercise initiative, achievement,and independent judgment

*Dependable and able to perform without supervision

*Proficient in Microsoft Word, Excell, Outlook, Powerpoint

*I am also fluent in Spanish

Experience:

Susbsconcious 1/2016-4/2016

Assistant Manager

-Meet and greet clients

-Making sure the shop floor runs smoothly

-Meet the store's monthly targets and handle budgets

-Recruit and train staff

-Deal with any inquiries and complaints and monitor customer service

-Serve customers as needed

-Put together the rotas and shift

-Check that the products you sell are well displayed

-Managing deliveries

-Did the weekly payroll

-ordered the inventory, made sure the stock was rotated

Bear Glass Inc 06/2014-3/2015

Receptionist/Customer Service Brooklyn, New York

-Meeting and greeting clients

-Arranging couriers

-Keeping the reception area tidy

-Answering and forwardign phone calls

-Resolve customer complaints via phone, fax, email, or social media

-Cancel or upgrade accounts

-Assist with placement of orders, refunds, or exchanges

-Take payment information and other pertinent information such as addresses and phone numbers

-Answer questions about warranties or terms of sales

-Attempt to persuade customer to reconsider cancellation

-Work with customer service manager to ensure proper customer service is being delivered.

Jetro Holding INc. Bronx, New York

Cashier 07/2012-01/2014

-Counted money in cash drawers at the beginning and end of sift to ensure that amounts are correct and that there is adequate change

-Received payment by cash, credit cards, vouchers, automatic debits, or checks

-Helped assist customers to find item in the store

Sodexho Farmingdale,Ct

Patientfood service/ Customer service 1/201*-**-****

-Prepared and delivered food trays to the hospital patients, performing any combination of following on tray line: read production orders on color coded menue cards on trays to determine items to place on trays

-Placed items, such as eating utensils, napkins, and condiments on trays

-Collected and stacked dirty dishes on cart and returned carts to the kitchen

-collected and placed trash in designated containers

-Recieved payments by cash, credit cards, vouchers, or automati debit

-Issuedreceipts, refunds, credits, or change due to customers

-Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there is adequate change

Hale & Hearty Soups 6/2009-8/2009

Crew Member New York, New York

-Greeted customers, took and assembled orders and recieved payments

-Cleaned restaurant according to the restaurants sanitation procedures and policies

-Cooked and prepared food for packing or serving

-Checked equipment to ensure it is working efficiently

-Backed crew members in the event of absences and work overload

-Checked food and supplies stock and maintain inventory

Education:

Borough of Manhattan Community College New York, New York

Liberal Arts

References: Available upon request

Contact this candidate