Software Engineer

Glen E Troup

**** ******* *****, **** *’ Lakes FL 34638

Cell: 702-***-****

Summary

Over 17 years of IT experience including Development, Level III support, Server configuration and management

Highlights

Requirements analysis and design phases Self-starter

SQL expert Team Player

Active Directory knowledge Customer-oriented

Accomplishments

Designed,developed and produced Captiva and Softrac image solution, which was successfully implemented by Bank of America.

Finished and received the Systems Engineering Development Program certificate with EDS November 1996.

Experience

Software Support Technician at Sunview Software – Tampa, FL

July 2015 to Present

Provided Software support for a Change Management/Service Desk solution

Managed in-house ITIL ticketing system and interacted daily with customers via phone and email

Performed troubleshooting for various configuration issues with the software including: email connector, IIS,Web Config URL, LDAP, Active Directory, XML, MS SQL

Troubleshooting of customers Windows environments including 7,8 and 2012 R2

Level III Application Support Specialist

August 2014 to Feb 2015

Staffed at PWC specializing in Application Support of various Tax Applications

Provided Level 3 support for Third Party Vendor software applications that run on several platforms including: .NET, IIS and Websphere 8.5 application server

Performed some of the configuration setup for Websphere app

Member of Tax Application Support Team providing production support for our tax applications including: installing release pacakages to various environments Stage and production, updating configuration files and troubleshooting the applications when users submitted tickets.

Systems Engineer Staffed

November 2012 to May 2014

Rose International Consulting Bank of America – Tampa, FL

Specializing in System Administration of EMC Captiva Software and IBML Software

Provided Level 3 support for Captiva Software 6.5/7.0 using .Net framework 4.0

Member of the Problem Management Team providing production support for all imaging batches processed thru various channels of our imaging solution

Used version control software SourceSafe 4.0 and then switched over to TFS 2013

Ran various SQL queries to validate status of production batches and pull data.

Systems Engineer Staffed

November 2010 to October 2012

Adjility Consulting Bank of America – Addison, TX

Specializing in System Administration of EMC Captiva Software and IBML Software

Provided Level 3 support for Captiva software using .NET framework 2.0/4.0

Verified and modified all IBML jobs, parm files and settings to capture various images that needed tweaking to be captured.

Maintained and added all user groups and id’s to Softrac Software

Responsible for installing and configuring custom Captiva code and Softrac software

Supported user groups for indexing client software including: maintenance and production support.

Business Analyst

October 2008 to November 2010

Libys Consulting – Taylor, TX

Staffed at Electric Reliabilty Councel of Texas(ERCOT) specializing in Zonal Settlements and Billing

Responsible for ensuring compliance through monitoring settlement statements and invoices posted for Market Participants(MP)

Responsible for validating and balancing charge types in the ERCOT system.

Managing payments received from MP invoices and ensuring payments distributed to MPs are accurate

Responsible for processing and verifying Verbal Dispatch Instructions(VDIs)

Processing of MP Verifiable Cost Disputes

Responsible for developing and maintain macros in MS Excel 2003/2007 in the use of dispute resolution, daily validations, VDIs and any business processes concerning Settlement and Billing

Systems Engineer

September 2006 to October 2008

Countrywide – Tampa, FL

Lead Imaging Plant teams in Tampa, FL and Ft. Worth, TX

Key member of group of engineers who setup imaging plant in Ft. Worth and Tampa assembled and installed all hardware/software on IBML IV scanners

Installed, supported and maintained file servers and network access

Oversaw deployment, configuration and documentation procedures

Used version control software SourceSafe 4.0

Helped build various Server Environments and installed Captiva code on several hundred severs

Computer Consultant staffed

March 2000 to December 2003

Fortegra – Toronto, Ontario

Lead the Customer 1 Utility System project at Hydro One client site

The customer 1 system is a CSS with a C++ front end and MF COBOL back end running on a unix box with Oracle 8 as the database designed to support utility companies

Updated the billing system to support new billing formats for Deregulation

Designed,coded and tested batch MF COBOL, online visual C++ programs for the billing sub-system

Provided support for all phases of the development life cycle

Education: Bachelor of Science : December 1994

University of Florida

Business Administration with a specialization in Decision and Information Sciences

Skills

.NET, C, C++, COBOL, JCL, XML, HTML, IBM Mainframe, DB2, CICS

Unix, Java, JSP, IIS, VB, MF COBOL, VSAM

MS Access, MS Excel, macros, MS Project, Oracle 10-12, MS SQLserver 2008/2012

Remedy, ITSM, Source Safe 4.0, TFS 2013

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