Customer Service Manager

Rudolph F. Estrada Jr. 708-***-****

Midlothian, IL 60445 *******@*****.***

LinkedIn: Rudy Estrada

Logistics Manager

Highly motivated Logistics Manager, with more than 25 years experience, seeking opportunity to enhance company profitability and services. Major strengths are planning and organization, problem solving and interpersonal skills. Expert analytical skills, critical thinker, quickly understand business issues and able to develop detailed solutions.

Logistic Management Supply Chain Management

Strong, Proven Negotiation Skills Transportation Costs Management

Professional Experience

Quad Logistics Services, LLC. (Quebecor World Logistics), Bolingbrook, IL, 2002-2016

A trusted logistics provider for print and 3PL customers.

Dedicated Team Supervisor, 2007-2016

Responsible for the Dedicated department advancement.

Negotiated carrier rates, saving 1 million annually, while maintaining delivery and on-time client satisfaction.

Supervised a team of three, that load-planned 100+ trucks.

Surpassed all internal/external customer needs and benchmarks, while providing solutions to client inquiries and problems.

Stayed up to date and implemented changes within DOT federal laws and guidelines.

Maintained high performance standards, including schedules, deliveries and budgets.

Developed a positive working relationship with internal/external customers, along with key personnel.

Compliance and Special Services, 2004-2007

Responsible for recovering misrouted and damaged customer product.

Provided specialized transportation and expedited recovery services for customers.

Maintained carrier compliance with DOT Federal regulations.

Logistics Coordinator, 2002-2004

Responsible for procuring carriers to move customers product.

Arranged transportation for over 30 printing plants in the United States.

Managed pickup and delivery functions on time-sensitive materials for customers such as L. L. Bean, Fortune, Newsweek, ESPN.

Rudolph F. Estrada Jr.

RR Donnelley Logistics, Inc. (RC Freightways), Bolingbrook, IL, 1989-2002

A trusted logistics provider for print and 3PL customers.

Traffic Supervisor, 2000-2002

Responsible and directed transportation for Donnelley's small packaging operation.

Re-organized the traffic department consisting of 16 associates and 20 yard and local pickup drivers. Implemented new policies and procedures.

Consolidated local pickups into operations, reducing operation cost by 500K annually.

Increased efficiency by 10% during peak season.

Ensured customers orders were moving on time to US Postal offices, tracked and resolved problems.

Logistics Team Lead, 1989-2000

Responsible for managing all of the day to day operations, while controlling freight cost and inventory.

Assisted in opening consolidation warehouses, saving print customers millions in Postal costs.

Increased load factor by 20%.

Liaison between operations, customer service and 3PL customers.

Reviewed and validated all inbound and outbound delivery reports, monthly.

Education/Training

Advance Certificate, Computer Science

Loop College, Chicago, IL

Completed Leadership Program for RR Donnelley and Quad Graphics/Logistics

Hazardous Materials Re-certification, 2015

Fork Lift Certification, 2000

Technical Skills

PC applications skills include, Microsoft Office, Excel, Word, Outlook, FMS,

LMS, AS400, TMS, Mercury Gate, Lotus Notes, Internet Explorer.

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