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Customer Service Manager

Location:
Germantown, MD
Salary:
120000
Posted:
July 25, 2016

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Resume:

Barbara Audia, PMP

***** ***** **** ****, **********, MD

301-***-**** acvush@r.postjobfree.com

ACTIVE SECRET CLEARANCE

Program & Project Management Specialist

A seasoned and successful Program & Project Management Specialist with over 18 years of achievement and recognition in the government, military and IT sectors. Highly familiar with advanced computer software and hardware, including satellite communication systems, with the proven ability to lead installation, troubleshooting upgrading and routine maintenance initiatives. Known as a team-oriented, adaptable, diligent and dedicated professional with a passion for achieving quantifiable results through hard work, effective multitasking and interdepartmental communications.

Project Planning & Implementation

Information Technology Systems

Computer Network Infrastructure

Leadership, Training & Supervision

Workforce Management

Policies & Procedures

Timeline Management / Scheduling

Manage Internal & External Resources

Quality Assurance & Control

Customer Service & Support

Excels in fast paced and dynamic environment

Excellent communication and leadership skills

Career Experience

Comtech Mobile Datacom Corporation, Germantown, MD

Program Manager, 7/2014-4/2016

Play a key role in capturing, cultivating and overseeing new business opportunities on behalf of various governmental programs. Manage all aspects of project planning, including activity organization, timeline development, scheduling and corrective actions.

Key Contributions:

Co-Managed $40M U.S. Army contract

Spearhead operational activities across multiple departments and niches, including engineering, networks, business development, contracts, marketing, customer service, quality assurance, operations, external vendors and hardware / software suppliers.

Manage timely program deliverables with technical teams and identify, track and manage/mitigate project risk

Managed the development of large-scale proposals

Provided oversight of product integration, to include costing and budgets

Establish and maintain strong working relationships with project sponsors, stakeholders and team members.

Ultra Electronics, 3eTI, Rockville, MD

Program Manager, 3/2012-7/2014

Managed the successful deployment of 3eTI's EnergyGuard™ System Enterprise Industrial Control System

Key Contributions:

Directly managed a team of project engineers, building automation specialists and network engineers in the survey, design, and installation of network infrastructure to support the installation of the EnergyGuard™ System Enterprise Industrial Control System.

Provided oversight of product integration, to include costing and budgets

Managed the requirements definition process and planned the project lifecycle deployment, of the EnergyGuard™ System Enterprise Industrial Control System including creating project work plans to continuously track and monitor project schedule impacts and tasks, as well as managed project team resources.

Managed numerous projects, including the US Navy’s Building Asset and Energy Situational awareness pilot project, network controls consolidation analysis and a DoD Environmental Technology Demonstration and Validation project with Lawrence Berkeley labs.

Spacenet Integrated Government Solutions (SIGS), Manassas, VA

Senior Program Manager, 2/2011-12/2011

Managed the implementation of SIGS' satellite and terrestrial communication systems on behalf of various governmental agencies.

Key Contributions:

Key point-of-contact for SIGS customers as well as internal teams requiring assistance in the project-based cost accounting system.

Provided oversight of product integration, to include costing and budgets

Designated task assignments, long-term milestones, budget / requisition approvals in tandem with strict quality control standards and contractual requirements.

Liaised with internal teams as well as extern vendors and contractors on a daily basis, ultimately ensuring successful and timely program finalizations.

Successfully completed numerous initiatives on behalf of the SIGS Coalition Warfighter Interoperability Demonstration, including management over the event in 2011, sourcing and procuring hardware, organizing engineering efforts, securing network connections and co-authoring training manual for use by demonstrators. Managed demonstration at San Diego SPAWAR location while participating in demonstration at Peterson Air Force Base in Colorado.

Led the SIGS' efforts toward MAC III Certification, including communicating with stakeholders and external consultants and implementing necessary network upgrades.

Directed the upgrade of SIGS' iDirect Hub, including coordination of installation, maintenance and training on behalf of engineering personnel.

Comtech Mobile Datacom Corporation, Germantown, MD

Assistant Program Manager, 4/2005-10/2010

Enforced non-hardware delivery requirements in tandem with CMDC technical officials while providing end-to-end support in pursuit of program completion.

Key Contributions:

Co-managed in the development of a $384MM, five-year IDIQ contract regarding the U.S. Army Blue Force Tracking System. Interfaced between project manager and technical personnel. Oversaw hardware delivery orders over the course of four years, ultimately reaching a value of $163MM.

Played a role in the software security upgrade of 3,000+ Blue Force Tracking vehicle systems, including the training of government contractors and U.S. / coalition forces.

Provided oversight of product integration, to include costing and budgets

Managed the development of large-scale proposals Managed the development of large-scale proposals

Generated $113MM in DoD funding by leading efforts to install satellite communication hardware and train National Guard / Red Cross personnel in the use of such equipment in the wake of Hurricane Katrina and during

Hurricane Rita.

Credited with resolving technical issues with a Kiowa helicopter transceiver installation.

Previous experience with Comtech Mobile Datacom Corporation includes Account Manager (4/2003-4/2005), Marketing Coordinator (12/1999-4/2003) and Programs Administrator (11/1997-12/1999).

Education and Credentials

Bachelor of Science, Business Studies and Organizational Leadership, Magna cum Laude

Southern New Hampshire University – Manchester, NH

Project Management Professional Certification (PMP)

Mastering Project Management / Master Certificate in Applied Project Management / Essentials of Project Management, Villanova University



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