Customer Service Technical Support

Bang Mai

**** ********** *****, *******, ** ***** 832-***-**** *********@*******.***

Objective

Team player who is flexible, reliable and adaptable to any environments. Customer service specialist with the capacity to quickly learn and put new skill to use. Seeking for a new professional job position in any fields to benefit myself and the company.

Education

ASSOCIATE OF ARTS: COMPUTER AND ELECTRONIC 9/1998-6/2000 DEVRY COLLEGE

Major: Coursework in Electronic

Minor: Coursework in Computer Structure and Assembly

Related coursework: Coursework in Computer Networks

Skills & Abilities

Multi-task, Customer service skills, Knowledgeable in computers, Good listener and fast learner.

COMMUNICATION

The ability to communicate with customer either on the phone or at the front desk. Have experience working on the field with customer or call center resolving issue for customer in a professional courtesy manner.

Experience

Warehouse tester/refurbish Screentek 6/2014-6/2016

Testing company product such as LCD screens, Tablets, Smartphones and refurbish them for company sale profit. Identify and research new product to verify compatibility with same models. Packing and boxing product to be deliver. Stocking and counting inventory every month.

Technician Service Manager technical support PCS & CTS 4/2011-11/2013

Answered incoming calls from residential and small business customers. Identified and solved technical issues with a variety of diagnostic tools. Demonstrated professionalism and courtesy with customers at all times. Resolved customer issues in a clear, courteous and straightforward manner. Managed call flow and responded to technical support needs of customers. Installed software, modified and repaired hardware and resolved technical issues. Accurately documented, researched and resolved customer service issues. Resolved virus and malware issues with a 99% success rate. Restored data, operating systems, files, documents and drivers. Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.

Computer Repairs Business Communication Solution 12/2008-9/2010

Traveled up to meet customers on location to handle hardware and software issues. Restored data, operating systems, files, documents and drivers. Set up equipment for customer, including installing cables and hardware.

Cell Phone Apple Technician HTC Company 2/2006-7/2007

Troubleshooting diagnostic and replaced hardware part, including Apple phones. Restored data, operating systems, files, documents and drivers. Apple Technician

Apple Tech Computer Technology Solution 7/2000-10/2005

Installed software, modified and repaired hardware and resolved technical issues. Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues. Resolved virus and malware issues. Installed software and operating systems on company computers. Ordered necessary supplies and parts to repair malfunctioning hardware.

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