Restaurant Manager

STEPHEN GERARD M. REYES

Unit ***A Building * Field Residences, Dr. A. Santos Avenue, Paranaque City

Tel. No.: 632-***-**** Mobile No.: +63-915-***-****

E-mail Address: ************@*****.***

PROFILE

Steve as his colleagues call him is highly trained in the field of Hospitality and Food and Beverage industries he has honed his leadership and management skills solidifying his capability to handle pressure and troubleshoot issues in fast paced environments. Equipped with excellent communication skills, he can interact effectively with colleagues and clients from all levels of the organization. With his exposure and skills, he was able to start-up his own food cart, small scale catering, t-shirt printing, recruitment services and pastries and baked goods businesses. Currently, he seeks employment for him to further improve and utilize his skills in training, inventory management, human resources management and Purchasing.

TECHNICAL SKILLS AND PROFICIENCIES

Human Resource Management

Recruitment, Manpower Planning, Employee Orientation, Training, Employee Relations and Performance Management

Inventory Management

Demand Forecasting and Supply Chain Management

Sales and Marketing

Sales Analysis and forecasting, Account Management, Business Development

Finance

Purchasing, Cost Control, Daily Sales Analysis

Hospitality and F&B Management

Front Office and Food and Beverage Administration, Housekeeping, Advertising and Promotions

Office Applications

Microsoft (Word, Excel, Powerpoint and Outlook)

Languages

Filipino and English

Driving

Professional License (1,2)

PROFESSIONAL EXPERIENCE

Manila Southern Associates, Inc.

SM Las Pinas (Department Store)

Selling Supervisor

July 2006 to May 2007

Assist the Selling Manager through effective administration of the department to achieve smooth day to day operations and efficient customer service.

Responsibilities:

Preparation of staff schedules based on sales trends and forecast

Promote customer satisfaction and goodwill by ensuring that transactions are handled well by staff

Ensures fresh and adequate replenishment of merchandise at the selling areas

Conducts periodic inventory checks

Conducts employee orientations, training, supervision and performance evaluation of selling staff

Implement safety measures on selling areas

Prepares sales analysis and relevant reports

Ensures that service standards are followed at all times

The Aristocrat Restaurant – Roxas Boulevard

Night Manager (February 2002 to January 2004)

Management Trainee (June 2001 to January 2002)

Act as the F&B Restaurant Manager’s counterpart for the evening shift of the 24-hours food establishment to safeguard the company’s image.

Responsibilities:

Oversee the restaurant operations during the night shift to ensure prompt and timely delivery of quality products and services to restaurant customers.

Ensures employee compliance to established company policies, standards and procedures.

Review and evaluate pertinent daily reports.

Conduct briefings and meetings for coordination and compliance.

Manage food and non-food inventories

Attend to customer complaints when need arises.

Resolve personnel grievances.

Provide feedback and suggestions to higher management.

Periodically review and evaluate employee performance and make recommendations for transfer, promotion, regularization, merit increase, commendation, etc.

ENTREPRENEURIAL EXPERIENCE

Entrepreneur

(November 2008 to Present)

Homie’s Kitchen

Acquire new customers for pastries and baked goods

Involved in product and market development

Source suppliers for baking items and ingredients

Prepare products for dispatch and delivery

Zynapses Management Services

Prepare business proposals for new clients of the company

Source candidates for the recruitment needs of the clients

Call and schedule applicants for initial screening interviews

Coordinate interview schedules and application statuses with clients

T-shirt Printing Business

Acquire and maintain accounts for t-shirt printing services

Prepares quotations for various orders of shirts

Source suppliers for raw materials

Coordinates deliveries of job orders

Updates and maintains accurate inventory of shirts and products

Prepares sales, and income reports

Catering Business

Acquire and maintain clientele for catering services

In-charge with the overall logistics and set-up of buffet tables, chairs and stations.

Train and manage catering wait staff on site.

Prepares quotations and menu choices for different clients

Source suppliers for raw materials and equipment

Prepares sales and income reports

Food Cart

(May to September 2004)

Created the food cart business concept

Source suppliers for raw materials and equipment for the food cart

Prepares sales and inventory reports

Create marketing initiatives for the food cart

TRAININGS AND SEMINARS

City Garden Suites and Lotus Garden Hotel

Trainee

(September 2008 to October 2008)

Room Service

Public Areas

Laundry

Housekeeping Room Attendant Professional Certication Course

ERECHEM Bldg., Legaspi Village, Makati City

(June to July 2008)

A Canadian certification program conducted by Training for Excellence Corporation of the Philippines (TECP) in partnership with Emerit Tourism Training under the Canadian Tourism Human Resource Council (CTHRC)

Assertiveness Training

SM Las Pinas, Training Room B

(February 2007)

Effective Performance Review and Appraisal

SM Las Pinas, Training Room B

(September 2006)

Theft Awareness Workshop

SM Las Pinas, Training Room B

(August 2006)

Cost Control Reports

The Aristocrat Restaurant, Roxas Boulevard, Manila

(September 2002)

Blue Bacon and Green Eggs

Trainee

(October 2000 to March 2001)

Kitchen

Delicatessen

Bar

Stockroom

Heritage Hotel

Trainee

(October 2000 to March 2001)

Sales and Marketing – Travel and Corporate Reservations

Front Office – Administration, Room Reservations, Reception, Concierge, Guest Services and Business Center

Finance – Purchasing, Cost Control, Accounting Systems

Food and Beverage – Administration, Catering, Banquets, Room Service, Restaurant Outlets, Bar Service

Housekeeping / Laundry

Advertising and Promotions

Bell Service

EDUCATION

Bachelor of Science in Hotel and Restaurant Management

De La Salle University – Dasmarinas

1997 to 2001

Secondary Education

De La Salle-Zobel

1993 to 1997

Primary Education

De La Salle-Zobel

1989 to 1993

Malate Catholic School

1987 to 1989

AWARDS RECEIVED

Scholastic Achievements in various subjects – Primary Education

Loyalty Awardee – DLSU-Dasmarinas Batch 2001

PERSONAL INFORMATION

Height : 5’10”

Date of Birth : July 26, 1979

Place of Birth : Manila, Philippines

Civil Status : Single

Religion : Roman Catholic

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