Customer Service Assistant

Ronni Evans

Melvindale, MI

***********@*****.*** - 734-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Endodontic Assistant

Precision Endodontics - Livonia, MI - June 2015 to Present Responsibilities

set up and assist in root canals. Set up and assist in apicoectomy. Internal pictures digital xrays. I know how to work and run TDO, which is an Endodontic program. Running the lap cleaning instruments and running and cleaning autoclaves. Ordering checking patients in and out. Doing work up/ consultations with patients. Accomplishments

Ability to look a a radiographs and see radiolucencies, internal and external absorption, fractures, and gross decay.

CNA - Certified Nursing Assistant

Bortz - West Bloomfield Township, MI - September 2009 to May 2013 Responsibilities

Assisting residents in meeting the needs of activities of daily living which include: Dressing & bathing

Ambulating

Feeding

Focus on dementia and Alzheimer's residents

Commicate with family

Discuss with residents any behavioral or physical issues they may be experiencing Accomplishments

I spent 19 years with the wonderful experience of working with the the elderly. I enjoyed going to work everyday knowing there were people that expected me to come take care of them. On my days off asked where I was. To me that was a very rewarding feeling.

Skills Used

Daily interaction with the residents and their families Daily vitals

Noticing physical changes in my residents health

Proper lifting techniques

Knowing how to commicate with visually and hearing impaired Dental assistant

Dearborn oral surgery - Dearborn, MI

Responsibilities

*200 hour externship in completion of school

Assist Doctor in surgery

Break down clean and sterilize instruments

Tray set ups

Patient work up

Clean sterilize rooms after surgeries

Care for patients after surgical procedures

Go over post op instructions with patient

Prep patient for procedure

EDUCATION

Dental assistant

Everest institute - Dearborn, MI

2014 to 2015

SKILLS

radiographs (Digital/regular), assisting with chair side procedures, tray setups, alginate impressions, sterilization, Vital signs, mixing cements, coronal polish, dental dam /matrix band, orthodontics procedures, familiar with dentrix, preparing exam rooms, night guards.bleach trays, assist with prophylaxis, strong communication skills, strong customer service skills, CPR certified, OSHA certified, HIPAA certified CERTIFICATIONS

CPR certified, OSHA certified, HIPAA certified

January 2015 to January 2017

Only will CPR certification will expire

ADDITIONAL INFORMATION

Completed a 200 externship at Dearborn oral surgery 2/2015-4/2015

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