Customer Service Manager

IRIS MELENDEZ

**** ****** ** *******, **, *****

832)776)8072

**************@*****.***

OBJECTIVE

A working environment with consumers where I can provide my excellent communication skills to maintain customers satisfaction and contribute to company success. EXPERIENCE

Ez money/pawn Assistant Manager October 2015 present

• Perform cash handling, customer service, balance drawer after every shift

• Responsible for building strong relationships with customers and explaining our borrowing terms

• Analyze customers paper work, or products, qualify customers for loans Wells Fargo Teller December 2013 October 2015

• Perform cash handling, customer service, balance drawer after every shift

• Activate ATM debit cards

• Keep proper cash limits, deposit and cash checks

• Make money orders

• Meet sales quotas

PLS Loan store Assistant manager July 2011 December 2013

• Responsible for building strong relationships with customers

• Give insurance quotes

• Sell insurance

• Analyzed customers paper work to approve them for a loan

• Clearly explain how our loans work and due dates

• Courtesy calls

2

EDUCATION

Champions school of real estate April 2015 July 2015 Wharton county junior college January 2013

Elsik high school August 2007 May 2011

SKILLS

• Communication good written and presentation skills in English and Spanish

• Interpersonal skills team player I am able to get a long with coworkers, clients, and accept supervision

• Reliable excellent in attendance and punctuality

• Real Estate licensee

References upon request

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