Manager Customer Service

Darryl P. Sawka

**** ********* *****, *****, **** 44134; H. 216-***-**** C. 614-***-****

******.*****@*****.***

PROFESSIONAL SUMMARY

Warehouse Supervisor with a diverse skill set focusing on productivity, quality improvement and customer service. Strengths include: a proven ability to lead and train the workforce in the completion of tasks in a timely and accurate manor in a fast paced environment.

SIGNIFICANT ACCOMPLISHMENTS

●Increased accuracy of orders in parts department to 99.2% through cross training and follow-up.

●Implemented mapping for bulk storage layout. Developed and trained employees on various processes to improve LTL shipments and same day performance to 99.6%.

●Created and implemented inventory control procedure from semi- annual to monthly while increasing inventory integrity to 98.6%.

●Successfully managed inventory with minimum shrinkage results.

EXPERIENCE

Chromate Industrial Corp., Solon, Ohio 2013-Present

Warehouse Manager

●Supervise all facets of warehouse operations, including shipping, receiving, order processing, facility maintenance, record accuracy, employee evaluations.

●Manage operation shut down process, due to closing of facility due to acquisition, and operations manager leaving the company.

●Improved same day shipping from 89% to 99%.

●Reduced shrinkage from 15% to less than 2%.

●Improved in housing packaging turnaround from 11-13 days to 4-7 days.

●Reduced workforce from 20 to 18 people, while improving productivity and service levels.

●Increased daily average of shipments from $35k to $65k.

ESSCO, Twinsburg, Ohio 2011-2013

Warehouse Specialist (Consultant)

●Consultant position assisting the Warehouse Manager on implementation of Advanced Warehousing, inventory control and training of new and existing employees.

SVP Worldwide, Nashville, Tennessee 2009-2011

●Acquired VSM Sewing Inc., in 2009, relocating Westlake, Ohio facility to Nashville, TN, merging with Singer Sewing operations.

Warehouse Manager

●Recruited to manage the relocation and transition of VSM distribution operations to Nashville, TN

●Responsible for selection and training of candidates on VSM systems and products. Train Singer Sewing personnel in use of advanced warehousing and traffic management systems.

●Oversaw outbound operations of relocation including packaging and shipping of products and equipment from Westlake facility.

●Effectively managed annual inventory that led to lowest shrinkage in 10 years.

●Created warehouse mapping and inventory accuracy program in support of relocated operations.

●Managed day to day activities including receiving, shipping, order fulfillment and product replenishment in a 250,000 square foot facility.

VSM Sewing, Inc., Westlake, Ohio 1998-2009

A Global leader in the manufacturing and distribution of artisan and household sewing machines, software and accessories. Serving a 1500 dealer network and mass merchants.

Warehouse Supervisor 2001-2009

●Leading member of highly effective warehouse team managing from 15 to 40 employees.

●Responsible supervising everyday Standard Operating Procedures which include: receiving of inbound products, order processing, inspecting, packing, and shipping of all freight (small packages, LTL and international.

●Increased throughput capacity from 2500 to 6000 line items per day and from 900 to 2000 cartons shipped per day. Resulted in a 28% productivity increase during 2004-2008.

●Reduced order turn from 90% for a 48 hour period to 99.9% same day.

●Improved receiving turn time from 2.5 days to less than 24 hours.

●Increased order accuracy from 93.7 % to 98%.

●Leading member in relocating facility from Lakewood to Westlake while effectively maintaining operations during course of move.

●Created and implemented warehouse map and locator system.

●Relocated parts warehouse from Westlake to Avon with minimal lost production.

●Successfully integrated acquisition of competitor from New Jersey to Ohio into layout and processing.

●Maintained safety programs including inspecting power equipment and machinery.

●Operation of forklift, hand trucks, pallet jacks and banding machines.

●Attained perfect attendance record for 8 years.

Midtown Auto Services, Cleveland, Ohio 1986-1998

●Collision, paint, restoration, and customizing of automobiles.

Owner/Operator

●Responsible for managing seven full time employees as well as vendor contacts.

●Planned, directed and coordinated operations of the organization.

●Duties and responsibilities included: formulating policies, managing daily operations, effective planning the use of materials, administrative, purchasing, and personnel decisions.

●Created and implemented marketing plans.

●Developed and implemented strategic sales initiatives.

●Managed office, accounting and other finance aspects.

TRAINING

Forklift/ Reach Truck Certified, Electric Counter Balance, Stockpicker Trainer, CPR Certified, 5-S, Layered Process Audits.

COMPUTER SKILLS

J.D. Edwards ERP, AS400, LogPro Transportation System, Excel, Lotus Notes, Microsoft Office

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