Stacey Hurns

469-***-**** acvtx2@r.postjobfree.com

Objective

To obtain a position that will utilize my analytical communication and administrative skills in a team environment that will provide continuous challenges with opportunities for growth.

Experience

Litigation, Mediation, Bankruptcy Customer Relationship Manager & Process Support II

12/2011 – 02/2016 Bank of America Addison, TX

Maintain 99% call quality assurance for inbound and outbound calls to and from customers, 3rd parties and attorneys.

Manage a portfolio of over 200+ loans by working with loan modification and disposition specialists to determine solutions that will cure delinquent accounts in a timely manner.

Analyze and compile documents for submission to Underwriting for modification review.

Present and educate customers and 3rd parties on Repayment Plan, Special Forbearance, Modification, Short Sale and Foreclosure options.

Team Floor Leader by assisting team members with calls and document research.

MLO Senior Processor Specialist & Collector II

01/2008 - 12/2011 Bank of America Plano, TX

Process routine Multi-lien escrow and payment research transactions, documenting loan history, analyzing requests in accordance with established guidelines and determining the best resolution per Bank and/or investor policy.

Bankruptcy, Foreclosure, Short Sale and Deed in Lieu reviews and postponements.

De-escalation reasonableness or potential fraud/misrepresentation and escalate to next level manager.

Document and maintain all incoming and outgoing collection efforts in accordance with Fair Debt Collections Act (FDCPA).

Determine debtor’s financial ability to negotiate payment arrangements with customers to avoid mortgage delinquency and/or foreclosure.

Administrator Assistance & Data Entry

07/2005 - 01/2008 USA Mobility Plano, TX

Maintain electronic and hard copy filing system with accurate records of all business clients

Provide general administrative and clerical support including mailing, scanning, faxing, shipping and copying to management.

Maintain stock of office supplies for the company.

Answer incoming calls from businesses regarding their pager orders.

Perform data entry programs on businesses pagers.

Education

Eastfield College Mesquite, TX

Continuing Education Courses 05/2004 – 05/2005

Administration, QuickBooks, Medical Terminology, Medical Billing & Coding, Healthcare Insurance Enrollment

Richland College Dallas, TX

General Studies 08/1997 – 05/1999

Lincoln High School Dallas, TX

High School Diploma (Journalism) 05/1993