Customer Service State University

Objective

To obtain a secretarial position where I can use my computer and secretarial skills to better serve your internal and external customers.

Education

**-**** - **-**** **** School Diploma Welch High School, Welch, WV

16/1973 - 12/1974 Office Procedures Welch, West Virginia

1995 2001 Continuing Education The Ohio State University Columbus, OH

05/2016 Secretary Training Columbus Public School Columbus, OH

Work History

10/1992 to 11/2015 The Ohio State University 1590 N. High St. Columbus, OH 43201

Process tuition and student loan transactions, including payments and refunds adjustments; enter transactions in SIS; reconcile and balance daily. Correspond with University departments and external customers to resolve account inquiries. Prepare monthly reports and perform clerical duties in support of the Processing Area. Contact Third Party customers: Veterans chapter 30 and 33 authorizations, International students, Embassies and Foreign Agencies who sponsor students. Consult incoming students and parents at Orientation. Setup contracts and monitor any changes.

03/2000 to 03/2001 Central Ohio Transit Authority 33 North High Street Columbus, OH 43215

Part-time Customer Service Call Center. Provide customers service to call in patrons to help connect bus route to time schedule for an on time arrival. Answer TTY phone for hearing impaired customers, mail schedules and timetable to individual and corporate customers upon request. Communicate with Dispatcher for delays and route changes. Answer email and voice mail.

03/1976 to 10/1992 State of Ohio/ MRDD 1601 W. Broad St. Columbus, OH 43222

Therapeutic Program Worker assist clients with everyday living skills and hygiene to reach maximum independent functions. Provide general nursing care: vital signs, weight and height. Report any changes in eating and sleeping patterns at Team meeting. Verbal and physical one to one precaution measures, including Therapeutic crisis intervention. Attend scheduled training as assigned.

2321 Wynds Ct.

Columbus, OH 43232

Phone: 614-***-****

Email: **************@*****.***

Volunteer Experience

The Ohio State University Care-Point East Health Fair Welcome Committee

Whitehall City Schools Rosemore Middle School Library

Computer Skills

Microsoft Word

Outlook

Publisher

Power Point

Reference

Julie Kudika Columbus City Schools 2740 Lockbourne Road Columbus, OH 43207 ***********@********.***.**.**

Sharon Rowe Ohio State University 281 W. Lane Ave., 2nd fl., Columbus, OH 614-***-**** ****.**@***.***

Karen Lee Ohio State University Ross Hospital, Columbus, OH 43210 614-***-****

Rachel Ford Student Accounting Ohio State University, Columbus, OH 43210 614-***-****

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